Shop Clerk - Engine

Position Summary

The Shop Clerk will report directly to the branch Service Manager and will be responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, opening and closing work orders, adjusting time on work orders, producing reports for Service Management, and other duties not specified.

Essential Responsibilities and Expectations

• Handle incoming phone calls to the branch
• 
  

  Take and deliver messages to branch personnel

  
  
• 
  

  Effectively communicate with Service Department Personnel to address customer needs

  
  
• 
  

  Open and properly segment work orders applying correct codes and tax information

  
  
• 
  

  Handle closing of Work Orders in a timely fashion

  
  
• 
  

  Adjust Service Technician time when necessary

  
  
• 
  

  Obtain purchase orders from customers as required

  
  
• 
  

  Generate purchase orders for the service department

  
  
• 
  

  Produce reports for Service Management as required

  
  
• 
  

  Other duties assigned by Service Management

  
  

Uphold the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve.

Qualifications

Education

High school diploma or the equivalent

Experience

• Prior clerical or administrative experience is desired. Experience and demonstrated skill using personal computers including Microsoft Excel and basic typing skills are required for this position. Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies:

Skills and Competencies

• Telephone and verbal communication skills
• Written communication skills
• Organizational skills
• Microsoft SharePoint
• Microsoft Dynamics AX 2012

Job Training

• Microsoft Word - Basic
• Microsoft Excel - Basic and Intermediate
• Business communication skills training
• OSHA & MSHA required training
• Compliance training

Safety Summary

Working Conditions

Work is normally performed in a Service Department shop office environment. Some work must be performed in the shop environment with limited exposure to physical risk. No or very limited physical effort is required for this position.

Physical Requirements

• Speaking
• Listening
• Writing
• Typing
• Reaching
• Kneeling
• Grasping
• Stooping
• Lifting up to 25 lbs.

Job Hazards

• Tripping, slipping, falling
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress
• Potential harm from operating office equipment
• Injury from lifting

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.