Service Manager - Earthmoving

Thompson Tractor Company, Inc.
United States, Florida, Pensacola
Jan 03, 2025
Description The Service Manager is the team leader for the entire Branch Service Department and is responsible for ensuring that customer needs are met at the highest level. The Service Manager will support all Department personnel building a culture of teamwork throughout the Company. Essential Responsibilities & Expectation Coach and direct Service Department employees Manage Work in Process to assigned metrics Monitor, improve, and maintain employee performance Ensure proper planning of jobs, quoting, parts availability, and manpower Effectively handle customer objections and concerns Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required Monitor customer satisfaction and employee morale and take steps to improve both when necessary Minimize customer downtime with accurate and efficient job planning and repairs Effectively communicate with company personnel Coach and develop divisional supervisors as needed Dispatch technicians Ensure technicians understand and are on track with their projected career path and training requirements Qualifications Education Some college (preferred) High School or Equivalent (required) Experience Experience working as a service technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. (required) Skills Listening (required) Technical (required) Customer Service (required) Leadership (required) Written Communication (required) Verbal Communication (required) Microsoft Office (required) Computer (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)