One-Stop Veterans and International Services Specialist

POSITION SUMMARY
Provide students, visitors, faculty and staff with one-stop quality service by sharing accurate information and knowledge in the broad areas of admissions, advising, financial aid, registration, and other processes administered by Student Services, while performing the necessary back-office duties and functions of Admissions and Records.

GENERALIST RESPONSIBILITIES:

• Create an atmosphere of effective, efficient, friendly and reliable service, providing an easy, accessible, credible resource from which individuals can access information.
• Serve as first point of contact for new students and community members, by disseminating college information including academic programs, enrollment processes and financial services.
• Assist students in conducting registration activities such as understanding course offerings, adding, dropping, wait listing, auditing and withdrawing from courses.
• Provide students with information regarding residency.
• Assist students with online services.
• Screen and schedule appointments for advisors, financial aid and/or other division staff.
• Guide prospective students in determining appropriate entry level, completing admission documents, and meeting college requirements.
• Refer students and visitors to college personnel, according to established protocol.
• Assist with the development of policies and procedures, keeping the procedures manual current.
• Ensure that all activities are conducted within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).
• Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe and efficient manner and with minimal supervision.
• Assist with campus events (i.e., orientations; open registrations on campus and at satellite sites, college fairs, and commencement) and other special projects, as requested.

• Work with students, parents and college personnel to explain the admissions and registration process and requirements.
• Provide admissions and records information to students and parents including academic standing, transcript requirements, and residency policies.
• Provide assistance and information about how to apply for admissions, request transcripts, register for courses, and update personal information such as address, phone number, or academic major.
• Provide forms and assist students in completion of required admissions and records documentation in person, online, or via telephone.

• Manage the certification process for veteran students including those benefits provided through Chapters 30, 31, 33, 35, 1606 and 1607 of the GI Bill, and ensures that all documents sent to the Department of Veterans Affairs (DVA) are accurate and properly prepared within the established deadlines.
• Serves as the campus VA Certifying Official.
• Track and update veteran enrollment status to ensure records are accurate.
• Collaborate with Academic Advising to ensure students are enrolled in eligible programs and courses.
• Manage the certification and enrollment process for international students from application for admission through completion or date of last attendance.
• Advise international students of required documentation, accept and record documentation, certify international students through the Department of Homeland Security, track international student enrollments to ensure they meet DHS and Department of Education requirements.
• Contact international students who are not in compliance with requirements and notify appropriate campus departments when necessary to assist with compliance measures.
• Remain up-to-date and well trained in both Veteran's Administration and Department of Homeland Security/Department of Education requirements for veteran and/or international students.
• Create training materials and campus handouts and brochures to train staff and departments on proper procedures.
• Work closely with the Veteran's Resource Center on campus to provide services and training.
• Occasionally assist other departments in recruiting students in these two areas.

• The employee must possess the ability to operate current technology utilized by the department, including but not limited to: Microsoft Office, Banner, WebXtender, telephones, fax machines, copiers, scanners, and computers.
• Strong written and oral communication skills.
• Ability to establish and maintain positive working relationships with other employees.
• Strong customer service orientation.
• Ability to manage interpersonal conflict situations requiring tact, diplomacy and discretion, and a positive attitude.
• Ability to interact effectively with diverse student populations and a wide variety of coworkers.
• Ability to multitask, solution oriented; detail-oriented; critical thinking skills, ability to read, understand and correctly apply rules and regulations.
• Ability to work in a fast paced and stressful environment while maintaining a friendly and courteous manner.
• Understand and communicate complex governmental regulations and delivery systems affecting financial aid, financial services, admissions and registration.

MINIMUM REQUIREMENTS:

• Associate's degree and one year of customer service experience; or equivalent combination of education and experience.

• Prior experience working in a post-secondary education institution.
• Experience working with veterans/military activities and programs.
• Experience working with International students/processes.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

Electronic Application Instructions: Electronic applications should be submitted through the "Apply" link on the top of this page. Please attach the following required documents to your electronic application:

Required Documents:
Letter of Interest
Resume / Curriculum vitae
Transcripts Official or Unofficial. (Scanned/PDF transcripts required if being used to meet the minimum or preferred qualifications; Copy and Paste transcripts will not be considered.)

ENMU-Roswell is an Equal Opportunity/Affirmative Action/Title IX Employer. Eastern New Mexico University-Roswell is committed to creating a diverse environment and is proud to be an equal opportunity employer. The University does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy, gender identity, and sexual orientation), age, disability, genetic information, veteran status, or any other protected status in its programs, activities, or employment. People seeking additional information about the University's non-discrimination policy should contact the Affirmative Action Officer at (575) 562-2218. Individuals with disabilities requesting an accommodation can call the office of human resources at (575) 624-7411. The University does not discriminate on the basis of sex in its educational programs, activities, employment and admission, and the University is required by Title IX and 34 C.F.R. Part 106 not to discriminate in such a manner. For more information regarding Title IX please click www.roswell.enmu.edu/notice-of-nondiscrimination New Mexico is an open records state, therefore ENMU-R complies with the Inspection of Public Records Act, NMSA 1978, Chapter 14, Article 2, from the Office of the New Mexico Attorney General. Requests for records should be sent to Frances.Dubiel@roswell.enmu.edu. For any other inquires please contact Human Resources at (575) 624-7412 or e-mail HR@roswell.enmu.edu

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

ENMU-Roswell reserves the right to cancel, change, or close any advertised position at any time. The decision to do so will be based upon the needs of the University and the final determination will rest with the President.

APPLICANTS ARE RESPONSIBLE FOR SUBMITTING COMPLETE APPLICATIONS