Monitoring Center Administrator

Monitoring Center Administrator

Monitoring Center

Georgia State University

Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!

Georgia State University's Monitoring Center is looking for Monitoring Center Administrators to join our team. The mission of the Monitoring Center within the Auxiliary and Support Services Department is to ensure the safety and security of GSU's premises, assets, and personnel. This role involves monitoring alarms, CCTV footage, and other surveillance equipment, responding to incidents, and maintaining accurate records of all activities and incidents.

WHAT MAKES GSU A GREAT PLACE?

• Flexible work environment.
• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

WHAT WILL YOU DO:

The Monitoring Center Administrator is responsible for monitoring alarms, CCTV footage, and other surveillance equipment, responding to incidents, and maintaining accurate records of all activities and incidents.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Promptly respond to alarms, security breaches and other emergencies.
• Coordinate with security personnel, law enforcement, and emergency services as needed.
• Dispatch security personnel to incident locations and provide necessary information for effective response.
• Maintain accurate logs and reports of all monitored activities, incidents and responses.
• Document and report any security breaches, incidents, or anomalies observed during monitoring.
• Ensure all data is stored securely and in compliance with GSU polices and regulations.
• Communicates effectively with various safety and first responders across campuses.
• Provide clear and concise information and instructions during incidents.
• Adhere to all GSU policies, procedures, and legal regulations related to security and monitoring.
• Assists employees, visitors, and clients with security-related inquiries and concerns.
• Perform other related duties as assigned.

Minimum Requirements:

• Bachelor's degree; or a high school diploma or GED and four years customer service, administrative or office experience; or a combination of education and experience.

Preferred Requirements:

• Experienced at using security monitoring systems and equipment.
• Exhibits excellent customer service.
• Demonstrates excellent verbal and written communication skills.

To be fully considered for this position, all candidates at the time of submission must provide the following documents:

• A complete and accurate GSU application
• Resume

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