Shelter Support Staff

BASIC PURPOSE

The purpose of this position is to provide direction and supervision for program participants and provide facility security.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Oversee the participants cleaning and doing their daily chores.
2. Participate in case conferencing as requested
3. Conduct routine curfew and bedtime checks
4. Maintain a neat and organized filling system
5. Complete emergency house laundry as needed
6. Conduct perimeter checks hourly
7. Distribute cleaning supplies
8. Oversee participants while they take their medications
9. Assist participants with daily needs (i.e: personal hygiene, simple problem solving, conflict management, etc)
10. Answer phone, handle routine questions and direct calls
11. Maintain accurate records of participant contracts through completion of daily logs and participant narrative folders
12. Keep log of all donations.
13. Keep an inventory of supplies and other essentials.
14. Maintain a professional image and procedure for the centers front office.
15. Assist the Center's professional staff in handling participant activities as requested by the supervisor.
16. Enter statistics into HMIS, The Salvation Army database and assist with the grant reporting.
17. Complete written documentation of participant infractions.
18. Assist with the needs of the front office.
19. Maintain a neat and organized filling system.
20. Conduct urine analysis and breathalyzer for participants as needed.
21. Maintain inventory and order supplies as needed.
22. Check and respond to emails and voicemails on a regular basis
23. Adhere to confidentiality standards.
24. Other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS

1. Knowledge of, and familiarity with, homeless services and social services.
2. Ability to speak and write the English language at a high and professional level
3. High degree of confidentiality
4. Computer literate in Microsoft Office applications Word, Excel and Outlook preferred
5. Excellent communication skills, both written and verbal.
6. Excellent and professional telephone etiquette and presence
7. High degree of organizational skills
8. Approach problem solving creatively
9. Strong ability to utilize a high level of time management and handling multiple tasks

CERTIFICATES, LICENSES, REGISTRATIONS

1. High school diploma or equivalent
2. Minimum one (1) year social service experience preferred
3. ServSafe Food Handlers Certification, accredited by the American National Standards Institute (ANSI)
4. Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle
5. Must be 21 years or older
6. Complete The Salvation Army vehicle course training

PHYSICAL REQUIREMENTS:

1. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
2. Ability to grasp, push, and/or pull objects
3. Ability to reach overhead
4. Ability to operate telephone
5. Ability to lift up to 25-40 lbs.
6. Ability to operate a computer
7. Ability to process written, visual, and/or verbal information
8. Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.