Sales Support Rep

We are Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. You'll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.

PURPOSE

Assists Outside Sales team in selling building products and services to business and industrial establishments or individuals. Provides accurate and timely support to the outside sales team, other members of the inside sales team, and customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles incoming communication from Customers and Sales team and provides requested information in a timely and efficient manner. Provides information on topics such as pricing, availability, specifications, special order material, and delivery.

• Enters new customer data and other sales data for current customers into computer database.
• Creates Quotes, Orders, Purchase Orders, etc. in ERP

• Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed.
• Investigates customer concerns. Relays information to others on the sales team and assists in resolving the issue.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or GED; three to six months related selling experience and/or training; or equivalent combination of education and experience. Prior building materials industry experience preferred.

COMPETENCIES

• Ability to identify and resolve problems in a timely manner, gather and analyze information skillfully, and develop alternative solutions as needed.
• Ability to manage difficult or emotional customer situations and responds promptly to customer needs, solicit customer feedback to improve service, and respond to requests for service and assistance.
• Ability to focus on solving conflict, listen to others without interrupting, and remain open to others' ideas and tries new things.
• Ability to succeed in a sales environment; Understands customer needs; Handles objections well.
• Excellent written and verbal communication skills.
• Ability to succeed in a team environment.
• Ability to apply strategic thinking.
• Ability to approach others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of order processing systems; Spreadsheet software and Word Processing software.

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds on occasion.

Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore - all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.