PRACTICE CRD 2

Job Description

Under direct supervision and guided by UCSF Dental Center procedures, the Practice Coordinator II (Practice CRD 2) serves as the primary liaison between patients and the Oral & Maxillofacial Surgery clinics. The incumbent manages frontdesk operations, treatmentplan coordination, billing and collections, and supports multiple clinic locations-including evenings and weekends-while upholding UCSF's standards for professionalism, customer service, and patient confidentiality.

Qualifications

- High school diploma/GED with 4years related experience, or college degree with 6months related experience (appointment scheduling). - Strong computer skills; proficient with Apex/Axium, Microsoft Word/Excel, and basic keyboarding. - Excellent verbal and written communication; proven customerservice abilities over phone and in person. - Ability to multitask, prioritize, and work independently under deadline pressure. - Basic math and cashhandling competence; familiarity with University cashhandling guidelines. - Demonstrated ability to interact sensitively with ill or anxious patients and diverse populations. - Experience in healthcare scheduling, insurance verification, or patient financial services preferred. - Prior exposure to EPIC or similar EHR systems is a plus. - Bilingual/multilingual capability (e.g., Spanish, Cantonese, Russian) strongly preferred. - Commitment to confidentiality, HIPAA compliance, and UCSF safety/infectioncontrol policies.