Food Service Assistant III - Cashier - Full Time - Schedule: Sunday through Thursday - 7am - 3:30pm Shift - Wilmington Campus

Join Our Team

We are seeking a customer-focused Cashier / Food Service Associate to support daily retail dining operations by accurately processing transactions, maintaining financial accountability, and delivering exceptional service to patients, visitors, and caregivers. This role plays a key part in ensuring a positive dining experience while maintaining compliance with cash-handling, food safety, and departmental procedures.

Cash Handling & Point-of-Sale Operations

• Accurately process cash, credit card, dining card, meal voucher, and other payment transactions.
• Operate the Point-of-Sale (POS) system efficiently while maintaining excellent customer service.
• Reconcile cash drawers and verify bank amounts at the beginning and end of each shift.
• Balance daily sales transactions and maintain accurate transaction records.
• Follow established cash-handling procedures and financial controls to ensure accountability and compliance.
• Utilize counterfeit detection methods for bills valued at $20 or greater.
• Monitor and maintain cashier shortage and overage standards.
• Troubleshoot basic POS, credit card reader, electronic scale, and related equipment issues.
• Implement downtime procedures when POS systems are unavailable to ensure uninterrupted customer service.

Customer Service & Team Support

• Provide friendly, courteous, and professional service to patients, visitors, staff, and guests.
• Promote menu specials and contribute ideas to improve customer satisfaction.
• Resolve customer concerns using organizational service standards and best practices.
• Serve as a resource for team members by helping to ensure daily assignments are completed and customer areas remain welcoming and organized.
• Monitor cafeteria serving and seating areas for cleanliness, safety, and operational concerns.

Food Service Operations

• Assist with food and beverage preparation, assembly, and service.
• Maintain beverage stations, grab-and-go refrigerators, and condiment areas through cleaning, sanitizing, and restocking.
• Follow food safety, sanitation, infection prevention, and workplace safety guidelines at all times.

Additional Responsibilities

• Report unsafe conditions, hazards, or safety concerns promptly.
• Perform other related duties as assigned.

Minimum Requirements

• High school diploma or GED required.
• Six (6) months of cashier, food service, retail, or customer service experience preferred.
• Equivalent combinations of education and experience will be considered.

Knowledge, Skills & Abilities

• Knowledge of cash-handling procedures and financial accountability practices.
• Ability to accurately perform basic mathematical calculations.
• Experience operating or learning computerized POS systems.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Commitment to a "customer-first" approach with patients, visitors, and colleagues.
• Ability to maintain accuracy and attention to detail in a fast-paced environment.

• Frequent interaction with patients, visitors, and staff.
• Potential exposure to infectious diseases through interactions within a healthcare environment.
• Exposure to cleaning agents, chemicals, and food service equipment.
• Physical demands available upon request.

Become part of a team dedicated to providing outstanding customer service and quality dining experiences while supporting the health and well-being of our patients, visitors, and caregivers. If you enjoy working in a fast-paced environment, have strong cash-handling skills, and are passionate about serving others, we encourage you to apply today.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/