Student Services Analyst (2 positions)

$53,050.25 - $68,964.82/annually, DOE

114

Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Mesa Community College (MCC) is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training, and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 colleges in MCCCD. Learn more at https://www.mesacc.edu/.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

The Program Entry and Compliance Analyst provides specialized student services and program coordination to support students in selective-entry and healthcare programs from application and admission through ongoing compliance and clinical readiness. Reporting to the Senior Program Entry and Compliance Analyst, this position independently coordinates assigned program-entry, enrollment, onboarding, and healthcare compliance processes to help students meet established requirements and progress successfully through their programs. The Analyst reviews and verifies eligibility and compliance documentation, monitors deadlines and student records, identifies outstanding requirements, and provides guidance and follow-up to prospective, admitted, and continuing students. The position applies institutional, program, regulatory, accreditation, and clinical-partner requirements; resolves student, documentation, and system issues; and collaborates with academic program leadership, college departments, clinical partners, and compliance vendors. As part of a cross-functional team, the Analyst maintains accurate records and tracking systems, contributes to process improvements, and provides coverage across assigned programs to ensure consistent, timely, and student-centered services.

30% - Healthcare Compliance and Clinical Readiness Coordination

Coordinate and administer healthcare compliance and administrative clinical-readiness processes for students and applicable faculty in assigned programs. Review, verify, maintain, and monitor required documentation and compliance records, including immunizations, certifications, background checks, drug screenings, fingerprint clearance, and other institutional or clinical-partner requirements. Establish and monitor compliance timelines; identify missing, incomplete, incorrectly submitted, or expiring documentation; communicate required actions and deadlines; and provide individualized follow-up to support continued eligibility for clinical participation. Coordinate administrative onboarding requirements and compliance information with clinical partners, vendors, and program leadership; maintain accurate records across applicable compliance platforms; and resolve documentation, system, and clearance issues within established policies and procedures. Identify potential compliance risks and escalate unresolved or consequential issues to the Senior Analyst and designated program authorities.

25% - Student Entry, Selection, and Enrollment Coordination

Coordinate and administer specialized student-entry and enrollment processes for assigned selective-entry, cohort-based, and other designated programs. Review applications and required documentation, evaluate eligibility against established program criteria, maintain applicant and waitlist records, coordinate acceptance communications and cohort onboarding, and support orientations and related enrollment activities. Establish and monitor student-entry timelines and deadlines; communicate program requirements, application status, and next steps to prospective and accepted students. Collaborate with program leadership, admissions, enrollment services, and advising staff to identify and resolve administrative barriers and support accurate, timely student entry. Implement approved program-entry procedures while referring admission exceptions and academic eligibility decisions to designated program authorities.

15% - Student Status, Progression Tracking, and Data Management

Maintain, review, and analyze accurate student and program records related to application status, program entry, cohort enrollment, onboarding, compliance, and administrative requirements affecting student progression. Monitor student status changes, including deferrals, withdrawals, readmissions, and other applicable transitions; identify students requiring follow-up and coordinate with academic program personnel and student support services to address administrative barriers. Create and maintain spreadsheets, databases, tracking tools, and reports to support program operations, compliance monitoring, institutional reporting, and program evaluation. Identify data discrepancies, reconcile information across applicable systems, and safeguard confidential student and faculty information in accordance with institutional requirements.

15% - Process Improvement and Operational Support

Coordinate, implement, and evaluate administrative procedures, documentation practices, tracking systems, and standardized workflows supporting assigned program-entry and healthcare compliance functions. Review program and clinical-partner requirements, monitor procedural changes, and incorporate approved updates into student communications, records, and operating processes. Analyze assigned program activities, service data, and recurring operational issues to identify opportunities for improved accuracy, efficiency, and student support; recommend enhancements to the Senior Analyst and assist with implementation. Maintain program resource information, reports, records, and procedural documentation necessary for institutional, regulatory, and accreditation requirements. Participate in staff cross-training, share technical knowledge, and provide coverage for other program portfolios and office functions during workload peaks, absences, vacancies, and operational transitions.

10% - Student Communication and Stakeholder Coordination

Serve as a primary point of contact and resource for prospective, admitted, and continuing students regarding specialized program-entry, enrollment, onboarding, and healthcare compliance requirements. Respond to student inquiries, explain procedures and deadlines, provide individualized guidance, and assist students in navigating complex documentation and compliance processes. Develop, maintain, and distribute accurate student communications, instructions, resource materials, and compliance guides. Coordinate with faculty, program directors, admissions, advising, college departments, clinical partners, and compliance vendors to clarify requirements, resolve operational issues, and connect students with appropriate college resources. Provide timely and respectful service that supports student access, progression, and success.

5% - Other Duties as Assigned

Perform other related duties as assigned to support office operations, institutional priorities, and continuity of specialized program-entry, healthcare compliance, and administrative clinical-onboarding services.

Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

A. Specialized Program Entry and Student Services

Experience coordinating or supporting student services processes related to selective-entry, cohort-based, or other specialized educational programs, including application processing, eligibility documentation review, applicant tracking, acceptance communications, enrollment coordination, student onboarding, or monitoring requirements affecting student progression.

B. Healthcare Compliance and Clinical Readiness

Experience coordinating or supporting healthcare compliance, regulatory compliance, or similar eligibility-verification processes, including reviewing and tracking required documentation, monitoring deadlines, identifying incomplete or expiring requirements, coordinating follow-up, and assisting individuals in meeting established requirements. Experience may include immunizations, certifications, background checks, drug screenings, fingerprint clearance, clinical onboarding, or similar compliance activities.

C. Student Support and Communication

Experience providing individualized guidance and assistance to students, applicants, or other individuals navigating complex application, enrollment, documentation, onboarding, or compliance processes. Experience explaining requirements and deadlines, addressing questions, resolving administrative barriers, and coordinating with internal or external stakeholders to support timely completion of required processes.

D. Data Management, Analysis, and Reporting

Experience maintaining and analyzing student, program, compliance, or related operational records; managing databases, spreadsheets, or tracking systems; identifying discrepancies; monitoring deadlines or completion status; and preparing reports using Microsoft Excel, Google Sheets, or similar applications.

E. Process Coordination and Problem Resolution

Experience independently coordinating multiple processes, competing priorities, and deadlines in a high-volume or deadline-driven environment. Experience evaluating and resolving non-routine documentation, eligibility, system, student services, or program administration issues; researching appropriate solutions; and following issues through to resolution within established policies and procedures.

F. Policy Interpretation, Stakeholder Coordination, and Process Improvement

Experience interpreting and applying institutional policies, program requirements, regulatory standards, or other established procedural requirements. Experience coordinating with multiple stakeholders, communicating complex information, identifying opportunities to improve administrative processes, and recommending or implementing improvements that strengthen accuracy, consistency, efficiency, or service delivery.

G. Preferred Education in a Related Field

An associate degree or higher from a regionally accredited institution in education, higher education administration, student affairs, healthcare administration, business administration, organizational leadership, public administration, or a related field.

H. One year of relevant full-time MCCCD experience during the previous two years.

• Standard work schedule varies during the year: August through mid-May: Monday - Friday, 8 hour days; mid-May through the end of July: Monday - Thursday, 10 hour days
• Required to sit for a prolonged period of time; viewing a computer monitor
• May be required to travel or be assigned to another MCCD location
• Travel to campus during interview/selection process will be at candidate's own expense
• MCC does not sponsor individuals for work visas
  

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Open until filled

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.