Program Coordinator (5002)

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The primary responsibility of this position is to supervise and support Community Health Workers (CHWs), coordinate CHW program operations, and lead staff education and workforce development activities within the Office of Community Health Work. CHWs serve as a bridge between patients, healthcare providers, and community resources, with an emphasis on addressing social drivers of health and reducing barriers to care. This position provides day-to-day staff oversight, promotes consistent program operations, and coordinates educational programming, including Project ECHO

*This position is ON SITE only*

STAFF SUPERVISION AND SUPPORT 40%

A. Provides direct supervision and day-to-day guidance to assigned Community Health Workers.

B. Assigns and prioritizes work, monitors staff responsibilities, and supports appropriate workload distribution and program coverage.

C. Reviews and approves employee timesheets and paid time off requests in accordance with departmental and university policies.

D. Conducts regular staff check-ins to communicate expectations, address operational concerns, and support effective service delivery.

E. Provides coaching, feedback, and performance guidance; contributes to employee evaluations and addresses performance concerns in consultation with the Health Care Administrator, Executive Director, and Human Resources, as appropriate.

F. Supports onboarding, orientation, and ongoing professional development for new and current Community Health Workers.

G. Monitors adherence to program procedures, documentation expectations, and applicable departmental policies.

PROGRAM COORDINATION AND ADMINISTRATION 30%

A. Coordinates the day-to-day administrative and operational activities of assigned Community Health Worker programs.

B. Develops and maintains informational, educational, and operational program materials for the region.

D. Represents and promotes CHW activities with local and state agencies, healthcare partners, and community organizations to strengthen partnerships and advance program goals.

E. Serves on the CHW Leadership Team and provides the Health Care Administrator and Executive Director with regular updates regarding staffing, program operations, successes, and challenges.

F. Assists with program data collection, evaluation activities, reports, and grant-related deliverables as assigned.

EDUCATION, TRAINING, AND PROJECT ECHO 30%

A. Develops, coordinates, and provides training for Community Health Workers and other program staff.

B. Evaluates staff training needs and identifies educational and professional development opportunities.

C. Coordinates Project ECHO programming and operations, including scheduling, logistics, and virtual learning activities.

D. Provides technical support for ECHO presenters, participants, and virtual platforms before, during, and after sessions.

E. Collaborates with subject matter experts, faculty, community partners, and presenters to develop ECHO session content and educational materials.

F. Maintains participant records, attendance tracking, evaluations, and continuing education documentation, as applicable.

G. Coordinates ECHO outreach, recruitment, marketing, participant engagement, and communication with internal and external partners.

H. Supports ECHO-related reports, grant deliverables, program evaluation, and the development of virtual and hybrid workforce training.

Minimum Quallifications
1.Bachelor's Degree in health sociology, public health, ministry or a related field.
2.Three years of experience in social work, public health, ministry, or community health.
3.At least one year of experience in programs serving low-income children, adolescents or adults or other vulnerable populations.
*Experience for #2 and #3 can run concurrently.

Knowledge, Skills & Abilities (KSA's)

• Sensitive to the needs of underrepresented minority populations.
• Excellent organizational skills with the ability to independently prioritize and complete day-to-day administrative and academic duties.
• Ability to delegate duties and develop efficient plans for prioritizing activities.
• Skill in analyzing and evaluating information to solve problems.
• Excellent oral and written communication skills.
• Ability to work both independently and with staff, the public, and other groups.
• Ability to use common computer software programs such as Excel, Microsoft Office, etc.
• Ability to develop plans and guidelines

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the

"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.