CX Strategist

Aquent is seeking an exceptional leader to join our team, partnering with a leading client in the pharmaceutical sector. This is an extraordinary opportunity to not only define the strategic direction but also to evangelize and embed a new, vital Consumer Experience (CX) function within a dynamic organization. As a key strategist, you will be at the forefront of innovation, developing strategies that differentiate and deliver cutting-edge digital solutions that truly make a difference in people's lives. You will envision complex CX ecosystems and inspire cross-functional teams to achieve groundbreaking results, directly influencing how users interact with products and services, making them more intuitive, integrated, and reliable. This role offers significant leadership opportunities, allowing you to mentor a growing team and drive cultural shifts towards a user-centric mindset, pushing boundaries and seeing your strategies become the guiding light for impactful projects.

About the Role

Are you a visionary leader passionate about crafting exceptional digital experiences? We are looking for a dynamic individual to shape the future of consumer experience for one of our top clients. This role is pivotal in establishing and scaling a new CX function, driving cultural shifts towards a user-centric mindset across the organization. You will leverage your expertise to create intuitive, integrated, and reliable digital solutions, directly impacting how consumers engage with essential products and services. Your strategic vision will empower teams, foster innovation, and ensure that every digital touchpoint is designed with the user at its core, contributing significantly to the success and mission of a global leader in health.

What You'll Do

• Deliver comprehensive CX strategies across digital products, defining plans, principles, and measurement frameworks based on deep research and insights.
• Ensure CX strategies meet agreed-upon milestones, proactively mitigating risks and optimizing process efficiency.
• Collaborate closely with direct and indirect team members to define, document, share, and maintain the overall user experience strategy, rollout, and operations for products and digital solutions.
• Lead and empower a team of CX Strategy employees and contractors, reallocating resources effectively to meet priorities under tight deadlines.
• Mentor and guide your team, fostering continuous learning and growth within the CX strategy domain.
• Champion excellence in consumer experience at all levels, influencing product and service strategy direction across the organization.
• Act as an influential leader, integrating CX strategy within the Consumer Experience and digital development processes, and advocating for CX across various partner organizations and stakeholder groups.
• Drive significant change in how CX functions, collaborating effectively with peers in partner organizations to foster a truly integrated approach.

What You'll Bring: Qualifications & Skills

Must-Have Qualifications:

• Bachelor's degree or equivalent work experience in Design, Human-Computer Interaction (HCI), Business Administration (MBA), or a related field.
• 7+ years of hands-on CX/UX strategist experience within a large global enterprise, agency, consulting firm, or a fast-paced startup/scale-up environment, specifically in the context of digital product or software design.
• Solid understanding of how to create, measure, and refine consumer experience strategy based on user research, human factors, customer feedback, and market data.
• Demonstrated ability to embody and advocate for a strong, effective user's point of view within an organization.
• Professional level English communication skills (verbal and written).
• Strong analytical skills with the ability to synthesize qualitative and quantitative data to identify key challenges and learnings.
• Exceptional communication and presentation skills to efficiently convey recommendations to diverse audiences.
• Proven strategic planning capabilities for CX, including the ability to develop plans based on product roadmaps, team maturity, existing knowledge gaps, and business priorities.
• Strong business acumen, with the ability to understand value generation and business modeling.
• Deep understanding of digital product management principles, including agile methodologies and CX, to provide expert advice to Digital Product Owners.
• Proficiency in CX measurement frameworks and practices, both qualitative and quantitative, to effectively set up and assess efficacy.
• International experience, coupled with an understanding of cultural sensitivities for a global role.
• High Emotional Intelligence (EQ) to effectively manage diverse stakeholders and foster collaboration across the organization.

Nice-to-Have Qualifications:

• Master's degree in a relevant field is a plus.
• Familiarity with health technology is a plus.
• A vibrant and engaging storyteller with strong business communication and presentation abilities for all levels of the company.
• Demonstrated agility, decisiveness, resilience, transparent communication, and openness with strong attention to detail.
• Comfortable with change and ambiguity, thriving in a shifting world.
• A natural ability and interest to help lead cultural shifts within an organization, including digital transformation initiatives.
• Intellectual curiosity that inspires and motivates those around you.
• Culturally curious and eager to work in an international environment.