EPIC CERTIFIED CLINDOC/STORK ANALYST

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to more than 1000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,00 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Epic ClinDoc Application Analyst supports the mission of OCHIN by configuring and supporting clinical applications within the Epic electronic health record (EHR) software for our Acute Care member clinics. This role consults with members to provide solutions that offer accurate, secure, and efficient patient care and provider workflows, medical and billing information for patients providers and clinics, and usage of Epic front desk application and related ancillary services, with a focus on quality outcomes for our member organizations.

Essential Duties

• Perform routine build and configuration in Epic and related products
• Act as Level 2 technical support for many ancillary integrated products. This entails:
  • Collecting and resolving issues
  • Coordinating with Help Desk on JIRA resolution
  • Helping the product owner to put together agendas for vendor calls
  • Representing OCHIN on vendor calls from a technical perspective
• Operate alongside the Member Care Team framework, being a key contributor to the overall goals of the team support model
• Serve as internal advisor to other analyst as the lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues
• Discuss and provide workflow solutions and ensure understanding of the system through hands on training
• Document build specifications, team processes and complex clinic workflows
• QA complex builds, Service Update (SU) modifications, and other work orders
• Collaborate with members from other OCHIN teams to address integration issues
• Provide elbow support to clinic staff during Go-Lives and Mock clinics as needed
• Lead trainings and workgroups for members
• Mentor, coach, and train less experienced analysts
• Develop and share workflow best practices
• Travel to support new member off-site Go Live software installations as needed.
• Provide support to inpatient clinic staff with the potential need for after-hours
• Assist Project Managers in identifying system capabilities
• Build, design, test and document functionality of new system features
• Provide process improvements within your application or team
• Provide support to inpatient clinic staff with the potential need for after-hours/ on-call support
• Other duties as assigned

Qualifications

• Epic Certification in ClinDoc and Stork is required, as well as build experience.
• Minimum of 3 years of experience in similar or relevant role
• The ideal candidate will have 3-5 years of experience as an Epic Applications Analyst, with a minimum of 2 years of build experience.
• Experience with full-cycle implementation build is highly desired.
• Work history in Healthcare IT is required
• Bachelor's Degree preferred or a combination of college education and 5-7 years of relevant experience
• Intermediate proficiency in Microsoft Excel

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

• This position is 100% remote. Work from home requirements are:
  • Ability to work independently and efficiently from a home office environment
  • High Speed Internet Service
  • It is a requirement that employees work in a distraction free workplace
  • Travel required up to 25% nationally for on-site Go Live support based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

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