Consumer Insights Manager

About Us:

Trilliant Food & Nutrition is a leading manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels.

Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent and cutting-edge equipment, we drive innovation and consistently deliver the highest quality products to our customers-first and fast.

Our brand portfolio includes Victor Allen's, Dutch Bros beverages and Nurri, our better-for-you protein beverage line. We are passionate about beverages - and about building a team that's just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

Our Core Values:

Position Overview:

The Consumer Insights Manager will serve as a key strategic insights partner to assigned business units, translating consumer understanding into better decisions across brand strategy, innovation, portfolio development, activation, and growth.

The role will also support the development and ongoing operation of the company's Consumer Insights capability, helping establish and maintain consistent research processes, methodologies, vendor partnerships, knowledge management, and learning agendas across the organization.

This is a hands-on role requiring strong research expertise, business curiosity, and the ability to move beyond reporting findings to identify clear implications and recommended actions.

Responsibilities:

Build & Optimize Consumer Insights

* Develop and improve consumerinsightsprocesses, tools, and governance.

* Manageresearchvendors, budgets, and project prioritization.

* Create learning agendas aligned with business goals.

* Leverage technology and AI to improve research efficiency andimpact.

Strategic Business Partnership

* Serve as the consumer insights lead for assigned business units.

* Partner with Marketing, Innovation, R&D, Sales, and leadership.

* Identifyconsumer knowledge gaps and translate business challenges into research plans.

Lead Consumer & Brand Research

* Manage qualitative and quantitative research related to:

o Consumer needs and behaviors

o Segmentation and targeting

o Brand positioning and equity

o Consumer trends and decision journeys

o Messaging, packaging, pricing, and valueperception

Support Innovation

* Lead consumer research throughout the innovation lifecycle, from opportunity identification through post-launch evaluation.

* Provide insights that shape andoptimizeproduct, packaging, claims, and pricing decisions.

Drive Actionable Insights

* Synthesize research into clear recommendations and business implications.

* Present findings to stakeholders and senior leaders.

* Connect consumer insightstobrand, portfolio, and growth strategies.

* Track the impact of insights on business decisions.

Qualifications:

* Approximately 5-8+ years of Consumer Insights, Market Research, or related experience.

* Bachelor's degree in business or marketing required.

* Experience in CPG, food, beverage, nutrition, or another consumer-driven industry strongly preferred.

* Strong qualitative and quantitative research experience.

* Experience supporting brand strategy and innovation.

* Experience managing external research vendors and multiple concurrent research projects.

* Strong understanding of concept, product, packaging, claims, and consumer research methodologies.

* Strong analytical and synthesis capabilities.

* Ability to translate consumer research into clear business implications.

* Strong written and verbal communication skills.

* Ability to influence cross-functional stakeholders.

* Strong curiosity and commercial orientation.

* Comfortable operating in an evolving environment and helping build new processes and capabilities.

* Travel as required to Little Chute, WI.

Hours, Location and Pay:

We offer a competitive base pay rate and benefits package for full-time employees. This role works at our Little Chute, WI manufacturing facility or remotely with occasional travel to Little Chute, WI.

Physical and Mental Demands:

* While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines and lift and/move up to 50 pounds.

* Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.

* Potential for exposure to chemicals, heights, loud noises, mechanical equipment, wet environments, and other potential hazards exists.

Safety Statement:

At Trilliant and Horseshoe, safety is every employee's first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.

Disclosures:

* The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

* Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.

* Trilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment.

* Trilliant Food and Nutrition and Horseshoe Beverage participate in the E-Verify process.

* EEO/AA including Vets and Disabled

* If you need a reasonable accommodation for any part of the employment process, please contact us by email at HR@trilliantfood.com and let us know the nature of your request and your contact information.

* Trilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers.

* The principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.