E11EVEN - Residence & Owner Relations Manager

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual's taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

The Residences and Owner Relations Manager is responsible for identifying and engaging prospective unit owners or their representatives, introducing the Residences Management Agreement (RMA) program, and showcasing its unique value. This includes conducting personalized site inspections of units and facilities to create impactful experiences that reflect our commitment to modern luxury and exceptional service.
• The role requires mastering the details of the RMA program and delivering compelling proposals and presentations that inspire confidence and excitement. Maintaining accurate, up-to-date records of prospects and current owners is essential for timely follow-ups and seamless communication. Once agreements are secured, the manager collaborates closely with operations, reservations, and revenue teams to plan arrivals and ensure flawless execution of the RMA experience.
• Tracking progress against action plans, contributing to updates of the RMA strategy, and participating in revenue meetings are key responsibilities. Acting as a brand ambassador at internal meetings, industry events, and social media or PR initiatives is also critical to building networks and strengthening relationships.
• Hosting and entertaining owners and representatives, assisting with activations and events, and ensuring every interaction reflects the brand's bold, dynamic personality are integral to success.
• The position demands agility to manage multiple functions simultaneously, adapt quickly to changing priorities, and maintain exceptional administrative and organizational standards. Proficiency in using the property's sales management system to manage RMA business, generate reports, and maintain accurate account details is required.
• Collaboration with leadership and ownership on updates, issues, and opportunities related to new and existing RMA owners completes the scope of this dynamic role.

• This role requires a minimum of five years of experience in front office hotel operations, owner relations within the luxury lifestyle or residential sector, with a proven track record of meeting or exceeding sales targets.
• Candidates should demonstrate strong ability to communicate, present, and influence at all levels of the organization, including executive and C-suite leadership.
• Success in this position depends on the ability to drive the RMA process from planning through closing and to clearly articulate the unique value and distinct aspects of RMA products and services.
• Exceptional listening skills, along with advanced negotiation and presentation capabilities, are essential for building trust and delivering results.

• Bilingual proficiency in English and Spanish is highly preferred.
  

We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
  401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

This job opening was posted on [insert date] and will remain open for at least 75 days.