Business Intelligence Analyst

Tesla is looking for a Business Intelligence Analyst to join the Customer Support analytics team. You will lead the transformation of complex global data into strategic insights that drive operational efficiency and elevate customer experience. This role plays a critical part in shaping key initiatives across global customer support operations.

You will partner with project managers, analysts, engineers, and senior business leaders to design scalable dashboards, automate reporting, and improve data accessibility across systems. The ideal candidate is a seasoned analytical professional who thrives in a fast-paced environment, brings deep technical expertise, and is passionate about leveraging data to drive innovation at scale.

This is a high-impact opportunity to lead advanced BI and automation efforts, work with enterprise-scale datasets, and play a meaningful role in optimizing Tesla's global support organization.

• Build, maintain, and own dashboards and data visualizations in Tableau, ensuring they meet the needs of senior leadership and cross-functional stakeholders
• Develop, optimize, and govern complex queries using SQL Server, MySQL, Oracle, and Vertica
• Use Python for advanced data processing, automation, and predictive analytics. Analyze trends and KPIs such as CSAT, average handle time, and recontact rate, providing strategic recommendations based on findings
• Partner with cross-functional teams and senior leadership to translate high-level business questions into scalable data solutions
• Lead the automation of recurring reporting workflows to drive scalability and operational efficiency
• Design and deploy AI-powered analytics solutions, including building and integrating large language model (LLM) workflows with a focus on prompt engineering and token efficiency
• Communicate and present insights to senior leadership and executive stakeholders through clear, compelling visual storytelling and data narratives. Serve as a subject matter expert and mentor to junior analysts on the team. Proactively identify opportunities for data-driven improvements across the support organization

• Bachelor's degree in Data Analytics, Business, Computer Science, or related field, or equivalent experience
  
• 5+ years of experience in business intelligence, data analytics, or a related field
• Expert-level SQL proficiency across multiple databases (SQL Server, MySQL, Oracle, Vertica).Hands-on experience building AI-powered analytics solutions using large language models (LLMs), including prompt engineering, token optimization, and cost-efficient API usage at scale
• Strong proficiency in Python for analytics, automation, and data pipeline development. Familiarity with AI/ML frameworks and tools and the ability to integrate them into production analytics workflows
• Advanced experience with Tableau or other enterprise BI visualization platforms. Deep understanding of key support metrics (CSAT, FCR, AHT) and contact center analytics
• Proven experience managing and presenting to senior leadership and executive-level stakeholders. Demonstrated ability to translate complex data into clear, actionable business insights for non-technical audiences
• Strong project management skills with the ability to prioritize and deliver across multiple high-visibility initiatives. Excellent attention to detail, critical thinking, and problem-solving ability

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program