HR Support Services Advisor II

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: HR Support Services Advisor II

Locations: Hybrid | Jacksonville, FL (8 days/month in office minimum)

About the Role

The HR Support Services Advisor II is a key member of the NAM Global Shared Services team and the primary point of contact for pre-hires and new hires. This role ensures a seamless, engaging, and compliant onboarding experience by managing end-to-end onboarding activities and serving as a key point of support for candidates, hiring managers, and HR partners throughout the process.

Why Join SS&C

SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.

You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.

How You Will Make an Impact

• Manageend-to-endonboarding activities, includingForm I-9 completion,documentation, data entry,background screen,system access coordination, and orientation readiness.

• Serve as the primary point of contact for newly hired employees throughout the onboarding lifecycle, providingtimely,accurate, and professional support.

• Partner with pre-hires/candidates, hiring managers, recruiters, and HR stakeholders to deliver a seamless, positive onboarding experience.

• Ensuretimelycompletion, accuracy, and compliance of all onboarding activitiesin accordance withcompany policies, employment laws, and audit requirements.

• Accurately enter, update, andmaintainemployee data within HR systems (HRIS), ensuring data integrity and recordkeeping compliance.

• Prepare and send onboarding communications, welcome materials, and logistical information.

• Maintainaccurateemployee records in HR systems witha high levelof confidentiality.

• Support onboarding systems and tools by learning new features and following established processes.

• Respond to employee inquiriesregardingonboarding, HR programs, benefits, payroll, and personal employee information using established service center procedures.

• Coordinate closely with HRIS teams, HR program managers, and technology partners to resolve onboarding issues or system-related discrepancies.

• Identifyprocess gaps or recurring issues and recommend continuous improvement opportunities to enhance onboarding efficiency and employee experience.

• Prepare or support standard HR reports (e.g., headcount, onboarding metrics, compliance tracking) as requested.

• Apply judgment todeterminewhen to escalate issues or deviate from standard procedures whilemaintainingcompliance and service quality.

Required Experience

• Bachelor's degreerequired, 1-3 years of relevant experience in HR, onboarding, HR operations, HRIS administration, or a related support role.

• Customer-focused mindset with strong written and verbal communication skills.

• Performself-auditdetailed file reviews, data entry checks, and quality assurance audits to verify conformance to standards.

• Strong attention to detail andexcellent organizational skills.

• Strong written and verbal communication skills

• Stronginterpersonal skills and stakeholder coordination ability

• Ability to manage confidential information with discretion

• ProficiencyincommonMicrosoft Office software,with HR systems (HRIS/ATS) andRegular computer use and communication via phone, email, and virtual platforms.

• Must be comfortable working in a hybrid environment, including both on-site and remote work, and able to manage responsibilities effectively across both settings

• Knowledge of Form I-9 processes, including employment eligibility verification, document review, and compliance requirements.

What Sets You Apart (preferred qualifications)

• HR Certification
• Some knowledge of HR policies and procedures, and onboarding best practices preferred.
• Ability to manage multiple priorities in afastpacedenvironment.
• Ability to work effectively with employees and leaders at all levels.

Join SS&C, where innovation meets global opportunities. Click here to apply.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.