Matriculation & Retention Advisor

The Opportunity

The Matriculation and Retention Advisor is responsible for executing Matriculation and Status Break (Retention) outreach programs. Reporting to the Director, Matriculation Advisement within Worldwide Student Success Operations, this role delivers high-quality student support services to promote student success, academic achievement, and retention. The Advisor works collaboratively with other Advisors, Site Advisors, and Site Directors to meet matriculation and retention goals, with a focus on non-matriculated and status break student outreach initiatives.

This position conducts detailed analysis of student academic records and provides academic advisement related to degree requirements, curriculum, academic policies, procedures, transfer credit, advanced standing, graduation requirements, and interpretation of the Official Advising Report. The role also promotes institutional aid initiatives and scholarship opportunities for eligible students.

The Matriculation and Retention Advisor requires independent judgment and decision-making in assessing and resolving student issues. The role gathers and analyzes student data and trends related to retention and academic success. Communication with students is conducted via phone, email, text, and chat to encourage enrollment, persistence, and retention while maintaining a high level of customer service.

Key Responsibilities:

Student Communication & Outreach

• Initiate proactive outreach to non-matriculated and status break students via phone, email, and text

• Respond to student inquiries, concerns, and provide guidance, referrals, and support to remove barriers to enrollment

• Follow established weekly matriculation and monthly status break outreach schedules

• Maintain accountability for outreach within assigned geographic areas

• Provide coverage support for team members during extended absences or leave periods

Advising & Student Services

• Advise students on degree curriculum, academic regulations, prerequisites, graduation requirements, policies, and interpretation of the Official Advising Report

• Provide guidance on financial aid, tuition assistance, industry reimbursements, payment plans, and Veterans Affairs benefits options

• Deliver personalized advising to at-risk students, including those on conditional admission, academic warning, and probation

• Promote scholarship opportunities and institutional aid initiatives

• Identify and address barriers to enrollment, offering support or referrals to appropriate student services

• Collaborate with advising teams to support student success and retention outcomes

• Monitor and ensure completion of advisor follow-up activities within outreach workflows

• Verify prerequisite requirements and ensure appropriate course registration and curriculum alignment

• Assist students with academic resources, including textbooks and course materials

• Support student navigation of university systems including ERNIE, Campus Solutions, Canvas, eUnion, and other platforms

• Encourage eligible students to apply for and participate in graduation

Management of Student Records

• Maintain accurate and timely records in Campus Solutions, Imaging, Education Cloud, SharePoint, and other university systems

• Document all student interactions with detailed advisor notes and status updates

• Resolve individual student enrollment and academic issues

• Provide timely and accurate reports and data as required

About us

For nearly 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence-and help shape the future of aerospace.

Perks Await You at Embry-Riddle!

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution - with no vesting period.

• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Compensation

The annual salary range for this role is $43,888-$50,000. The final offer will be based on the candidate's skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Preferred Qualifications

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311707. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full CV

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.