New

Technical Support Analyst

TEKsystems
$25.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, New York
Jun 17, 2026
Job Title: Technical Support Analyst Job DescriptionThe Technical Support Analyst serves as the primary on-site IT support resource for a professional consulting office of approximately 60 users in New York City. This role provides hands-on support in a fast-paced, client-facing environment, ensuring that end users, including senior leadership, receive reliable assistance with hardware, software, devices, and collaboration tools. The analyst aligns with established corporate IT standards, partners closely with global teams and a managed service provider, and plays a key role in onboarding, access management, and maintaining a secure, well-documented IT environment. Responsibilities * Act as the primary on-site IT support resource for the New York City office, supporting approximately 60 users. * Provide hands-on desktop and workstation support for end users, including troubleshooting hardware, software, and peripheral issues. * Set up and configure Windows 11 laptops, peripherals, and workstations to meet corporate IT standards. * Provision, redeploy, and support Apple iPhones, including configuration of MFA (Microsoft Authenticator), email, calendar, and mobile device settings. * Perform new hire onboarding and offboarding, including user account setup, permissions, device ownership assignment, and access provisioning. * Support Microsoft Entra ID, Microsoft 365, and related environments, ensuring secure and reliable user access. * Maintain role-based access control (RBAC), distribution groups, and user/device ownership mappings for U.S.-based staff. * Participate in periodic global access and account reviews to support security, compliance, and accurate access governance. * Provide hands-on support for AV and video conferencing systems, including Microsoft Teams Rooms, Logitech Rally Bar systems, and conference room technology. * Ensure seamless meeting experiences for end users and leadership by supporting audio, video, and conferencing equipment. * Work tickets routed from a centralized global ticket queue during U.S. business hours and manage workload within a structured ticketing system. * Clearly document work performed, maintain accurate records, and follow established IT processes and workflows. * Partner closely with a Sweden-based managed service provider for second- and third-level escalations and complex technical issues. * Assist with office IT projects, including hardware refreshes, technology rollouts, and infrastructure improvements. * Balance fast-paced user needs with adherence to documented processes, standards, and security requirements. * Deliver strong, customer-facing communication in a consulting environment and serve as the on-site "face of IT" for staff and senior executives. * Be flexible to support occasional after-hours or urgent issues for U.S. users and leadership as needed. * Be open to occasional travel for off-site meetings or office support at other locations, including Boston, Miami, Chicago, and Sweden, with travel expenses covered. * Accurately track time and comply with timecard approval processes, ensuring proper reporting and accountability. Essential Skills * Proven experience as a hands-on IT generalist with strong troubleshooting skills across hardware, software, and networking. * Demonstrated ability to provide desktop and workstation support in a fast-paced, client-facing professional services environment. * Practical experience supporting Windows 11 laptops, peripherals, and enterprise applications. * Experience with Microsoft Entra ID, including user identity and access management, account provisioning, RBAC, group management, MFA troubleshooting, and device integration with Microsoft 365 and Intune. * Proficiency supporting Microsoft 365 and related tools such as Microsoft Outlook and Office 365. * Experience with mobile device provisioning and support, particularly Apple iPhones and mobile device management (MDM) solutions. * Hands-on experience supporting AV and video conferencing environments, including Microsoft Teams Rooms and conference room technology. * Ability to work within a structured ticketing system, manage a queue of requests, and maintain clear documentation of work performed. * Strong customer service skills with the ability to communicate clearly and professionally with end users and senior leadership. * Proactive, organized, and structured working style with the ability to operate independently as the primary on-site IT presence. * Comfort serving as the on-site "face of IT" and representing the IT function to staff and executives. * Ability to balance urgent user needs with adherence to documented processes, standards, and security best practices. * Personable, professional, and customer-focused demeanor suitable for a consulting office environment. * Interest in a long-term role with opportunities for growth and increased responsibility. Additional Skills & Qualifications * Experience with audio visual support, including Logitech Rally Bar systems and similar conferencing hardware. * Familiarity with cable management best practices and maintaining tidy, reliable conference room setups. * Knowledge of networking fundamentals relevant to end-user support and troubleshooting. * Experience with Active Directory or similar directory services in conjunction with Microsoft Entra ID. * Prior experience supporting senior executives or leadership teams in a professional services or consulting environment. * Comfort collaborating with international teams and managed service providers across different time zones. * Ability to handle occasional after-hours support needs and limited travel to other office locations when required. Why Work Here?The organization offers a stable, long-standing IT environment within a highly visible role that directly supports a global consulting practice. You will enjoy strong ownership of the local IT function in New York City while collaborating closely with international teams and a dedicated managed service provider for deeper technical support. The position provides consistent, meaningful work, exposure to modern technologies, and a clear path for long-term growth, including the potential for conversion from contract to a permanent role for those seeking a lasting career opportunity. Work Environment The role is based in a professional consulting office located in the Empire State Building, supporting a fast-paced, client-facing environment with frequent interaction with senior leadership. Work is primarily on-site 4-5 days per week, providing hands-on support for end users, conference rooms, and office technology. You will collaborate daily with global teams and a Sweden-based managed service provider, using modern tools such as Microsoft 365, Microsoft Entra ID, Intune, Microsoft Teams Rooms, and enterprise-grade AV and conferencing equipment. The setting is professional and business-oriented, with an emphasis on reliability, responsiveness, and high-quality service delivery. Job Type & Location This is a Contract position based out of New York, NY. Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in New York,NY. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.