New

Consumer Service Agent

TEKsystems
$22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Lake Forest
Jun 17, 2026
Description Responsible for managing end-to-end back-office order management and case processing within Consumer Service, ensuring orders are accurately processed, fulfilled, and resolved in alignment with departmental goals and service levels. This role handles open orders, order errors, and failed transactions while maintaining system accuracy across Salesforce (SFDC), SAP, and related platforms. Acts as a key liaison between Customer Service, warehouses, insurance partners, and cross-functional teams to resolve order issues, support claims processing, and coordinate complex or exception-based shipments, including cross-border orders. Provides ongoing eCare support by managing customer email inquiries and ensuring timely, professional communication and resolution. Partners closely with the Operations Manager to support business needs, improve workflows, and maintain high levels of operational efficiency. Requires strong system proficiency (SAP, SFDC), analytical skills, and product knowledge in Plumbing. Manage open cases and orders within SFDC (Salesforce) and SAP systems to ensure timely resolution Close aged cases and maintain overall data accuracy and system integrity Process duplicate orders and perform clean-up of unprocessed or incomplete transactions Monitor and manage failed orders in general system queues, including reprocessing or deletion as needed Investigate and resolve warehouse order errors, coordinating with technical teams for system corrections when required Generate reports, including credit card transaction reports and operational performance summaries Create return labels, call tags, and provide support for cross-border shipments while ensuring compliance Handle incoming consumer mail, including scanning, logging, and creating cases in SFDC Travel to the Lake Forest office when necessary to manage physical mail, scanning, and intake processing Process and track claims through Sedgwick (U.S.) and legal channels (Canada) Ensure all claim documentation is complete, accurate, and properly recorded Follow up with claimants to obtain missing information and provide status updates Manage liability claims by documenting intake and routing cases to the lab for investigation Skills* Customer service, order management, SAP, erp, salesforce Top Skills Details Customer service,order management,SAP Additional Skills & Qualifications Education and Experience Profile Bachelor's degree or 3 - 5 years in order management, operations, or customer service Microsoft Office and Excel skills required Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of Lake Forest, CA. Pay and BenefitsThe pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Lake Forest,CA. Application DeadlineThis position is anticipated to close on Jun 22, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.