Collections Agent and Enforcement Officer

The Details:

• Position: Collections Agent and Enforcement Officer
• Location: Del Mar & Oceanside
• Schedule: Full - Time; Thursday & Friday 8a-4:30. Saturday & Sunday 11:30a-8p. Monday 8a-4:30p
• Pay Rate: $20.00/hr
• Requirements: Driver's license is required, minimum of 2 years

The Spirit of the Position:

The Collections Agent and Enforcement Officer provides revenue and data collection support to the City Oceanside Parking Meter Management team. A Meter Collector is expected to securely collect coin revenues from assigned collection routes, report broken meter faults and safety hazards, and provide customer support within the City.

This position also includes Enforcement duties as assigned by Management team. Enforcement officer is expected to walk the location and verify payments made by parkers at assigned locations. Enforcement officer will also verify the operation of payment machine and troubleshoot and repair as needed example: replace paper, clean screen, make sure all buttons are working and prices are correct.

Principal Job Duties:

- To utilize assigned collection equipment to retrieve and deposit parking meter coin revenue into collection vaults by walking from meter to meter along designated routes as assigned by Supervisors
- To report the condition of the meters and non-collected meters via android application during the collection process
- To load used coin vaults onto vehicle and assist with return to the collection facility
- To use collection maps to read and understand assigned collection routes

-To enforce assigned locations with citations to parkers that have not paid or are out of time

-To follow the rules for enforcement for each locations as directed
- To work as a team, while adhering to safety and security protocols
- To act as an ambassador and professionally represent LAZ and our client
- To follow pre-established guidelines to successfully perform the functions of the job
- Maintain and care for all company issued equipment.
- Assist with any special assignments and projects as requested.
- Other related duties as assigned.

Education:

High School graduate or equivalent.

Experience:

- General knowledge of streets and directions is required.
- A minimum of 1 year of outdoor work experience is required
- Previous experience with cash handling, security, working as part of a team, working outdoors are preferred but not required.
- Crew/Team cooperation, safety mindedness, attention to detail and the ability to follow pre-established maps are required.
- Experience working within a diverse work environment and in all metered areas throughout San Francisco.
- Conflict resolution skills.
- Familiarity with using Android phone applications

Skills:

- Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
- Ability to work independently and multi-task.
- Ability to interpret policies, procedures, and standard business practices.
- Demonstrate a sense of urgency and timeliness.
- Must be open to feedback, differing opinions and other points of view.
- Ability to handle challenging and at times, emotionally charged situations.
- Ability to speak, read, and comprehend the English language.
- Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

- Willingness to work in the elements - heat, wind, snow, rain, etc.
- Ability to lift, push and pull at least 75 pounds.
- Ability to stand, walk and run for extended periods of time (95-100% of shift) - no sitting is allowed.
- Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt; non tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.