Senior Program Manager, SCADA West

Are you looking to make a meaningful impact on public health and the environment? Join the MWRA team! We deliver some of the nation's highest-quality drinking water to 3 million residents, restored Boston Harbor, and continue to invest in protecting vital public resources. Be part of a mission-driven organization where your work truly makes a difference-in a safe, inclusive, and supportive environment.

Summary:

Manages the SCADA West system and directly oversees the SCADA West system installation, operation and maintenance. Required to be part of an on-call rotation for emergencies twenty-four (24) hours a day, seven (7) days a week.

Posting Period: 6/16/2026 to 6/30/2026
Location: Marlborough, MA
Salary: $118,923.84 - $165,499.82 Annually $2,287.00 - $3,201.92 Weekly
Work Schedule: Monday - Friday 7:00am - 3:00pm

Key Responsibilities

• Manages corrective, preventive and predictive maintenance on all SCADA West systems and electrical, electronic, mechanical and pneumatic equipment used in control, measurement and recording of water flow and pressure, treatment and real time water quality monitoring at SCADA West sites.
• Manages the operation of all SCADA computer and networking equipment, including all servers, clients, switches, and other equipment necessary to operate the SCADA network. Ensures that all applications are kept current and under appropriate support agreements.
• Manages the programming of all SCADA West Programmable Logic Controllers, and ensures that all applications are kept current and under appropriate support agreements
• Manages SCADA system development including assessment of operator needs, development of standards, deployment of new systems and upgrading of existing systems as appropriate.
• Manages the assessment of SCADA system cybersecurity risks and the testing and implementation of protective measures.
• Participates in capital project design, construction and start-up to ensure adherence to standards and effective integration of new SCADA controlled facilities into the overall SCADA system.
• Works towards harmonious personnel relations and positive staff morale. Performs performance reviews, investigates employee complaints, addresses employee conflicts, initiates disciplinary actions and identifies and proposes organizational changes to address changing needs.
• Identifies training needs and implements appropriate in-house or consultant-led training programs.
• Manages program budget. Assesses resources needed to effectively manage unit, prepares budget requests and in-depth justification, explains budget variances and controls unit spending to ensure overall budget compliance.
• Monitors, reports and works to continually improve staff productivity through staff skills development, strategic planning, standard operating procedures (SOPs) improvements and research and implementation of technology advances.
• Ensures that the unit's SOPs effectively communicate the unit's proper operating procedures and are being utilized by staff. Develops, documents and continually evaluates effectiveness of the SOPs and facility manuals. Ensures that all staff is properly trained.
• Ensures that all staff is familiar with, has been trained on and is utilizing MWRA Safety Policies and Procedures.
• Performs related duties as required.

Required Qualifications

• A Bachelor of Science degree in Electronic / Electrical Engineering or a related field; and
• At least seven (7) years of experience with process control systems,
• Including at least four (4) years in a supervisory position; and
• At least five (5) years of demonstrated experience in SCADA systems including operations, maintenance, design, installation and start-up; and
• At least three (3) years of experience in data transmission via radio, microwave and telephone data lines; or
• Any equivalent combination of education and experience.
• A valid Driver's License required.
• Security certification such as CISSP or GIAC required within six (6) months of employment.
• A valid Massachusetts Grade 4D Water Distribution Operator license, or a Grade 2T Water Treatment Operator license, or a Grade 4 Wastewater Treatment Plant Operator license or a NEWEA Grade IV Wastewater Collections System Operator certification within one (1) year.
• Professional Engineer license preferred
• A valid FCC General Radiotelephone Operators License preferred..
• Not eligible for telework.
• This position has been designated as essential in instances where the MWRA Executive Director requires essential personnel to report to work such as inclement weather or other emergencies.

Knowledge and Abilities

• Proficiency in computer hardware and software, including SCADA and communications technology, routers and networking, cyber security, PLC control programming, HMI programming, databases, data presentation and analysis tools, and Microsoft Office.
• Ability to read and understand P&IDs and other control system drawings.

Tools and Equipment Used

Electronic test equipment, computers, PLCs, hand tools, climbing and fall retrieval equipment, mobile radio, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The employee occasionally is required to site, stand and walk. The employee is frequently required to climb or balance; stoop, kneel, crouch, or crawl; taste or smell.
The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee regularly works in an office environment. The employee occasionally works in outside weather conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions and vibration. The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.
The noise level in the work environment is usually loud in field settings, and moderately quiet in office settings.

Supervision Received and Exercised

Works under the supervision of the Director, SCADA, Metering and Monitoring.
Exercises close supervision of eight (8) staff.

Other Position Information
PCR: 5841031
Division: Operations
Department: Scada Maint - Water/Wastewater
Union/Grade: MOSES (Unit 9)/Grade 30

Massachusetts Water Resources Authority (MWRA) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national or ethnic origin, age, religion, disability, sex or gender, sexual orientation, gender identity or expression, or veteran status.