Vice President, RCM Pre-Sales, Product & Vendor Management

Job Description:

Pre-Sales & Solution Strategy

• Lead the RCM pre-sales strategy in partnership with Sales and Executive Leadership teams.
• Serve as executive subject matter expert during complex sales pursuits, client presentations, RFP responses, and finalist presentations.
• Develop customized RCM solution models aligned to client operational, financial, and technology objectives.
• Partner with Sales to assess market opportunities, competitive positioning, pricing strategies, and growth initiatives.
• Collaborate with Operations and Finance teams to develop scalable and profitable client solution structures.
• Support contract negotiations and operational transition planning for new client engagements.
• Establish standard methodologies, tools, and frameworks for solution design and pre-sales support activities.

Product Management & Strategic Enablement

• Lead strategic direction and roadmap alignment for RCM-related products, services, and operational capabilities.
• Partner with Product, Technology, and Operations teams to identify market trends, client needs, and innovation opportunities.
• Drive development and enhancement of operational workflows, reporting capabilities, automation initiatives, and analytics solutions.
• Evaluate product performance metrics, client feedback, and operational outcomes to prioritize enhancements and investments.
• Collaborate cross-functionally to ensure successful implementation and adoption of new products and service offerings.
• Champion continuous improvement initiatives focused on operational efficiency, scalability, and client satisfaction.
• Support go-to-market strategies and enablement efforts for new RCM capabilities and services.

Vendor Management & Operational Oversight

• Lead enterprise vendor management strategy for RCM operational and technology partners.
• Establish governance frameworks, performance standards, service level agreements (SLAs), and accountability measures for vendor relationships.
• Oversee vendor performance through data-driven metrics, operational reviews, and quality management processes.
• Partner with Procurement, Legal, Compliance, and Operations teams to negotiate contracts and manage vendor risk.
• Ensure vendors meet operational, compliance, security, and client service expectations.
• Identify opportunities to optimize vendor utilization, cost structures, and operational performance.
• Manage escalation processes and resolution strategies for critical vendor-related operational issues.

Leadership & Cross-Functional Collaboration

• Build and lead high-performing teams across pre-sales, product strategy, and vendor management functions.
• Develop organizational capabilities through coaching, mentoring, and succession planning.
• Partner with Executive Leadership to align strategic priorities, operational initiatives, and growth objectives.
• Foster collaborative relationships across Sales, Operations, Technology, Finance, Compliance, and Client Success organizations.
• Drive accountability through performance metrics, operational reviews, and strategic business planning.
• Promote a culture of innovation, operational excellence, and client-focused execution.

Education & Experience:

Education

• Bachelor's degree in Business Administration, Healthcare Administration, Finance, or related field required.
• Master's degree preferred.

Experience

• 10+ years of progressive leadership experience in Revenue Cycle Management, healthcare services, healthcare technology, or related industry.
• 5+ years of executive leadership experience supporting enterprise healthcare operations, solution consulting, product strategy, or vendor management.
• Experience supporting complex healthcare sales cycles and client solution development.
• Demonstrated experience managing offshore and/or third-party vendor relationships.
• Experience working cross-functionally with Sales, Operations, Product, Technology, and Executive Leadership teams.

Knowledge, Skills & Abilities:

Knowledge of:

• Revenue Cycle Management operations and best practices.
• Healthcare financial operations and reimbursement methodologies.
• Healthcare technology and operational workflows.
• Vendor governance and contract management principles.
• Product lifecycle management and strategic planning.
• Client solution development and consultative sales processes.
• Regulatory and compliance requirements within healthcare operations.

Skill in:

• Executive communication and presentation.
• Strategic planning and operational execution.
• Relationship management and negotiation.
• Data analysis and performance management.
• Financial modeling and operational forecasting.
• Cross-functional leadership and collaboration.
• Change management and organizational development.

Ability to:

• Influence executive stakeholders and clients.
• Translate operational capabilities into client solutions.
• Lead large-scale initiatives across multiple business functions.
• Balance strategic priorities with operational execution.
• Drive accountability across internal teams and external partners.
• Identify market opportunities and operational improvement initiatives.
• Operate effectively in a fast-paced, evolving healthcare environment.

Working Conditions

• Ability to travel as needed for client meetings, vendor reviews, and leadership meetings.
• Hybrid or remote work environment depending on organizational needs.

Disclaimer

This job description is intended to provide a general overview of the position and is not intended to represent a comprehensive list of responsibilities, duties, or qualifications. Responsibilities may change based on business needs and organizational priorities.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.