Residential Crisis Response Coordinator

This is a live-in position which requires the employee to live in the provided apartment full time.

On-campus apartment accommodation provided, in accordance with Apartment Use Agreement.

Basic meal plan provided to support interaction, involvement, and community building with students, staff, and faculty in a dining hall setting, during the academic year.

Selected candidate will participate in an "on-call" rotation to ensure 24/7 emergency coverage.

Flexibility in scheduling, including evenings, weekends, and holidays, based on student and institutional needs, is also required.

HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our website.

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INITIAL REVIEW DATE (IRD)

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 06-22-2026

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Division of Student Affairs and Success (DSAS), led by the Vice Chancellor for Student Affairs and Success, consists of nearly 800 professional staff and 2100 student staff spanning five major units. Deeply devoted to offering students a transformational educational experience, our division provides campus-wide coordination and leadership of student success programs, activities, and initiatives.

Colleges, Housing, and Educational Services (CHES) is a multifaceted organization within the Division of Student Affairs and Success (DSAS). CHES provides leadership in student life, residential services, housing, dining, facilities, capital planning, conference services, early education services, and business and financial analysis. These units deliver educational and developmental programs that enhance the campus experience for students, faculty, staff, children, and external constituents. CHES oversees on-campus housing and dining for approximately 9,500 undergraduate and graduate students across ten residential colleges and six multi-college residential communities, supporting both single students and students with families.

More information can be found at: https://csl-careers.ucsc.edu/educational-priority-and-learning-goals/index.html

JOB SUMMARY

Reporting to the Assistant Director for Crisis Response, the Residential Crisis Response Coordinator is responsible for direct case management, crisis response, and emergency response efforts within the College Student Life (CSL) and ARCH residential communities. This role plays a critical function in supporting students experiencing crises, implementing trauma-informed response strategies, and ensuring appropriate follow-up and resource referrals. The Crisis Response Coordinator is an integral part of the emergency response team, providing hands-on support for residential staff, responding to urgent situations, and working collaboratively with campus partners to enhance student safety and well-being.

This position is a live-on role, with housing provided, and requires participation in an on-call rotation to ensure 24/7 emergency coverage. Flexibility in scheduling, including evenings, weekends, and holidays, based on student and institutional needs is also required.

APPOINTMENT INFORMATION

Budgeted Salary: $66,900
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Day, Evenings, Nights, Weekends. To be discussed at time of interview
• Shift Includes: Schedule to be discussed at time of interviews

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: SV - Student Services and Advising Professionals

Job Code Classification: STDT LIFE DEV SPEC 3 SV (005152)

Travel: Never or Rarely

JOB DUTIES

45% - Crisis Response and Emergency Support

• Respond to student crises and residential emergencies, providing trauma-informed intervention and de-escalation support.
• Serve as an on-call responder for emergency situations, ensuring timely and appropriate action in collaboration with campus safety, mental health professionals, and student support offices.
• Provide immediate case management for students in distress, ensuring follow-up care, referrals, and ongoing support.
• Assist in managing on-call response logistics, ensuring clear communication and coordination of crisis response efforts.
• Document crisis incidents thoroughly and accurately, maintaining compliance with university policies and best practices.
• Support the Assistant Director in reviewing and updating emergency response protocols to align with evolving student needs and national best practices.

30% - Case Management and Student Support

• Serve as a primary point of contact for students experiencing crises coordinating with university resources.
• Work closely with the Dean of Students Office, Counseling & Psychological Services (CAPS), Behavioral Intervention Team (BIT), and Title IX Office to ensure students receive timely and comprehensive support.
• Provide ongoing case management for students involved in crisis situations, tracking progress and ensuring connection to appropriate campus and community resources.
• Lead follow-up efforts for students post-crisis, assessing their ongoing needs and supporting their reintegration into the residential community.
• Participate in post-crisis debriefings and case reviews to identify areas for improvement and staff development needs.

15% - Training, Education, and Staff Development

• Assist in training residence life staff on crisis response, de-escalation techniques, and trauma-informed approaches.
• Conduct workshops and educational programming on topics related to mental health, well-being, and emergency preparedness for residential students and staff.
• Support the Assistant Director in onboarding and ongoing professional development for crisis response team members.
• Develop educational materials and resources for students and staff to promote awareness of available crisis support services.

10% - Community Safety, Security, and Development

• Foster a sense of safety and well-being within residential communities by working collaboratively with residence life staff to address student concerns.
• Assist in the development and assessment of safety initiatives aimed at reducing crisis incidents and promoting student resilience.
• Participate in on-call roles and responsibilities, responding to residential emergencies and student concerns as needed.
• Serve as a resource for residence life staff in managing student concerns and conflicts, utilizing restorative and trauma-informed approaches.
• Participate in ongoing assessment of emergency response and community safety protocols, contributing recommendations for policy and procedural improvements.

REQUIRED QUALIFICATIONS

• Bachelor's degree in social work, counselor education, psychology, student affairs, emergency management, or a related field (or a combination of education and equivalent experience).
• Significant experience in case management, crisis response, student support services, or emergency management.
• Demonstrated knowledge of trauma-informed response strategies, crisis de-escalation techniques, and student mental health support.
• Experience providing direct crisis response and case management for individuals in distress.
• Ability to effectively respond to students in crisis and coordinate emergency response efforts.
• Strong understanding of behavioral intervention models, student development theory, and knowledge of student mental health crisis response.
• Experience collaborating with mental health professionals, law enforcement, and campus safety teams to support students in crisis.
• Excellent verbal and written communication skills, with the ability to document crisis incidents and follow up with students and campus partners.
• Commitment to working with the student population from a broad variety of perspectives, backgrounds and experiences.

PREFERRED QUALIFICATIONS

• Previous experience working in residential life, housing, or campus emergency response in a university setting.
• Familiarity with campus safety protocols, Title IX regulations, and student conduct policies.
• Experience with case management software and crisis tracking systems.
• Certification in Mental Health First Aid, Crisis Prevention, or related fields.
• Knowledge of risk assessment and behavioral intervention policies for residential communities.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Ability to work long periods of time at a computer with or without accommodation.
• This position is a live-on role, with housing provided, and requires participation in an on-call rotation to ensure 24/7 emergency coverage. Flexibility in scheduling, including evenings, weekends, and holidays, based on student and institutional needs is also required.
• Ability to work a variable schedule including evenings and weekends.
• Ability to work on-call.
• Ability to respond to emergencies after hours as necessary.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti-Discrimination Policy
  • Abusive Conduct in the Workplace

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy.

It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.