Mgr., Repair Center

Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship now or in the future. This position is not eligible for employment visa sponsorship, and the company will not assume sponsorship obligations for existing visa holders.

Living Our Values
All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

Why Join Us

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Total Rewards
Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

A Day In The Life
The Manager, Repair Center & PDC, under the direction of Sr. Manager Quality and Compliance is responsible for the overall performance, financial accuracy, compliance, and continuous improvement of Repair Center and Pre-Delivery Confirmation operations. This role ensures standardized repair execution, reliable cost reporting, and cross-functional alignment through data-driven leadership and Lean practices.

As a Mgr., Repair Ctr & PDC you will:

• Provide strategic leadership and operational ownership for Repair Center and PDC operations, including express repairs, outside repairs, outsourced repairs performed in-house, and body shop activities
• Establish and maintain governance frameworks, performance standards, and standardized work to ensure consistent, compliant execution
• Own capacity planning and resource strategies to align staffing, throughput, and capability with business demand
• Ensure organizational adherence to safety, quality, training, and audit requirements
• Own repair execution governance, ensuring repair order accuracy, documentation integrity, and disciplined authorization of outside and outsourced repairs
• Accountable for end-to-end financial accuracy, including month-end repair cost reporting and system data integrity
• Provide oversight of operational and financial reporting, ensuring transparency, accuracy, and executive-level visibility
• Partner with Quality, Finance, Toyota, and logistics providers to resolve systemic issues and prevent recurrence
• Use performance data and trend analysis to set priorities, evaluate risk, and drive operational decisions
• Sponsor and govern continuous improvement initiatives using Lean principles and structured problem-solving
• Ensure effective oversight of defect owner engagement and issue escalation
• Analyze operational and financial data to identify performance gaps and improvement opportunities
• Establish a culture of accountability, ownership, and continuous improvement aligned with enterprise objectives

What We Need From You

• Bachelor's Degree From an accredited four-year college or university in in Engineering, Business, Operations Management, Supply Chain, or related field plus eight years of leadership and related experience and/or training; or equivalent combination of education and experience - required
• Repair and or Collision Center experience - preferred
• Lead corrective actions using Lean tools (A3, root cause analysis, standard work)
• Automotive, manufacturing, and or distribution operations knowledge
• Continuous Improvement Process Continuous improvement process is an ongoing effort that improves products, services, or processes. These efforts can be set up to either have an incremental improvement over time or breakthrough improvements all at once
• Quality Control
• Influencing Skills
• Accountability Accountability is the assumption of responsibility for one's actions, ownership of mistakes, and commitment to improvement
• Workflow Management Intermediate
• Quality Assurance Intermediate
• Forecasting Intermediate
• Inventory Control Systems

Physical Requirements

• Stationary Position Occasionally
• Move/Traverse Occasionally
• Stationary Position/Seated Constantly
• Transport/Lifting Rarely
• Transport/Carrying Rarely
• Exerting Force/Pushing Rarely
• Exerting Force/Pulling Rarely
• Ascend/Descend Rarely
• Balancing Rarely
• Position Self/Stooping Rarely
• Position Self/Kneeling Rarely
• Position Self/Crouching Rarely
• Position Self/Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Communicate/Talking Constantly
• Communicate/Hearing Constantly
• Repetitive Motions Frequently
• Coordination Frequently

Travel Requirements
20% Minimal travel is required for this position (up to 20% of the time and on a domestic basis).

Join Us
The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at TalentAcquisition@friedkin.com. We celebrate diversity and are committed to creating an inclusive environment for all associates.

We are seeking candidates legally authorized to work in the United States, without Sponsorship.