NWEA Renewals Specialist

Job Title:Renewals Specialist

Location:Remote Position (US)

What you'll do:

The Renewals Specialist plays an integral role in the continued success of the district partners served by NWEA. Through effective collaboration with the Sales Team and Customer Success Partners, the Renewal Specialist is responsible for managing all renewal opportunities assigned to them. The Renewals Specialist engages direction with customers to renew and expand digital licenses and professional learning services, driving towards achievement of company sales objectives.

Working in Partner Accounts, the Renewals Specialist will be responsible for the following primary duties:

• Coordinating outreach and cost proposal activities related to a customer's annual renewal cycle.

• Identifying expansion opportunities and collaborating with Account Managers to close expansion opportunities.

• Using effective case management methods to assure customer accounts and activities are prioritized appropriately.

• Collaborating with other customer-facing teams to support a successful customer experience.

• Using available resources to maintain accurate knowledge of the customer's account history, departmental and enterprise processes, and key issues for each account.

• Proactively preparing cost proposals and updating opportunities in SFDC to ensure data is accurate, timely, and actionable.

• Identifying data inaccuracies and escalating for correction.

• Establishing positive and successful relationships with internal partners and stakeholders

• Responding to customer requests and concerns with appropriate timeliness; this may include providing new or revised quotes, directing them to other company resources, or receiving orders.

• Providing timely and complete information needed for all stakeholders to perform effectively in the territory.

• Communicating with customers and internal stakeholders in a professional, credible, and timely way, using available communication tools.

• Documenting work in Salesforce.com.

• Working independently and as part of a team to achieve results.

What you'll need:

• Understanding of sales and subscription renewal business.

• Experience or familiarity with SaaS, Education Technology, or Customer Service industries.

• Ability to manage customer accounts in variable stages of renewal.

• High degree of attention to detail.

• Proven ability to use multiple sources of data to inform proposal or decision.

• Ability to work successfully with multiple teams to accomplish a common goal.

• Ability to work in a typical office environment; work is primarily sedentary, requiring extensive use of a computer.

• Visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.

• Travel up to 10% of the time.

Education and Experience:

• Bachelor's degree or equivalent experience within a Saas organization.

• Minimum 2 years' experience with sales or subscription renewals, with a proven record of achieving sales quota.

• Educational/Technology sales experiencearedesirable.

• Proficient in MS Office, SFDC and Gainsight and CRM (Customer Relationship Management) Software.