Director Quality and Safety - Brown University Health Medical Group

SUMMARY:

The Director of Quality & Patient Safety is a reports to the Brown University Health Chief Quality Officer, with a dotted line to the entity CMO/CNO. This role provides strategic leadership for quality, patient safety, and performance improvement programs. Responsibilities include:

• Developing and implementing initiatives to improve care quality and a culture of patient safety

• Leading educational and improvement efforts in healthcare quality and patient safety using best practices and rapid-cycle methodologies.

• Monitoring quality performance metrics and ensuring compliance with regulatory and accreditation standards.

• Aligning entity quality functions with Brown University Health's strategy for operational excellence.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

Lead a team of quality and patient safety specialists to meet and exceed customer expectations.

Oversee investigations of critical events, root cause analyses, and corrective action plans.

Contribute to the submission of reports to regulatory and accrediting agencies (e.g., Department of Health, Joint Commission).

Direct resource utilization (staff, financial, material) to achieve organizational goals.

Establish quality departmental priorities aligned with organizational strategies.

Serve as liaison to Medical Staff departments for quality improvement initiatives.

Lead improvement teams using performance improvement methodologies; manage clinical and patient safety data.

Monitor and report performance metrics for diagnostic populations and core measures.

Collaborate with hospital leaders to design and implement process improvement initiatives.

Support employee engagement and customer service training programs.

Develop and maintain a robust patient experience program in collaboration with Human Experience leadership.

Facilitate communication of improvement strategies across hospital and system committees.

Coach staff and frontline teams on improvement strategies and best practices.

Model Brown University Health CARE values: Compassion, Accountability, Respect, Excellence.

Ensure compliance with the Corporate Compliance Program and Code of Conduct.

Perform other duties as assigned.

Performance Standards

Effective resource utilization and fiscal responsibility

Continuous quality improvement and measurable performance gains

High-quality, patient-focused services

Positive feedback from peers, staff, and leadership

Year-over-year improvement in quality metrics

EDUCATION:

Bachelor's degree in nursing or healthcare-related discipline required

Master's degree in a healthcare field required

Six Sigma Black Belt or equivalent preferred

CPHQ, CPPS, or other quality certifications preferred

EXPERIENCE:

Minimum 7 years in quality measurement, reporting, and process improvement

Expertise in performance improvement systems and project management

Proficiency with EHR systems, Microsoft Office Suite, and data management tools

Strong facilitation, leadership, and analytical skills

SUPERVISORY RESPONSIBILITY:

Responsible for direct and indirect supervision of management, professional and administrative staff, including selection, direction and evaluation.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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