Senior Assistant Director of Slate, UMKC CRM Operations

CRM Operations

The Senior Assistant Director of Slate reports to the Senior Associate Director of CRM Operations and is responsible for implementing the strategic plans of Admission and Enrollment at UMKC, primarily through Technolutions Slate (the admissions CRM). This position directly supervises, organizes, and trains Slate roles to ensure a smooth inquiry-to-enrollment process for students. This role collaborates with campus stakeholders, academic departments, and external partners to ensure the CRM is configured and utilized in alignment with established institutional goals.

Key Responsibilities

• CRM Management
  • Lead Slate CRM implementation, governance, and continuous improvement.
  • Represent Slate in cross-departmental and multi-campus meetings.
  • Configure CRM functionality to support enrollment and marketing strategies.
  • Lead initiatives to enhance the prospective student experience.
  • Implement new Slate features and integrations.
• Team & Project Management
  • Supervise and mentor Slate Analysts, Data Specialists, and System Support Specialists.
  • Lead student intern hiring, including job posting, interviews, and onboarding.
  • Manage staff schedules and support professional development.
  • Oversee project timelines and CRM initiatives.
• Application & Data Management
  • Oversee application lifecycles.
  • Manage and enhance application content and workflows.
  • Optimize Slate's automation processes.
  • Oversee specialized application workflows
  • Collaborate with the Dual High School DHS office to ensure process standards and support.
  • Ensure integrity of application processes
• Communication & Marketing Oversight
  • Support the communication team to ensure messages are delivered.
  • Audit and adjust delivery recipient lists for accurate targeted outreach.
  • Analyze communication metrics and provide recommendations.
• Event & Interview Coordination
  • Oversee recruitment events data and interview scheduling data in Slate.
  • Ensure integration of event data with workflows.
  • Develop dynamic event landing pages and registration forms.
• Technical Integrations & Support
  • Identify and resolve data errors and system discrepancies.
  • Collaborate with EAS and IT teams on complex issues.
  • Conduct audits and implement value corrections.
  • Serve as the escalation point for technical issues.
  • Manage CRM support tickets
• Prospect & Inquiry Management
  • Oversee intake and maintenance of inquiry and prospect records.
  • Manage data imports from multiple sources.
  • Ensure standardization of inquiry and prospect records.
  • Maintain automation processes for recruiter assignments.
  • Oversee duplicate resolution processes to maintain data integrity.
• Reporting & Data Insights
  • Design and maintain queries and reports in Slate.
  • Develop queries for actionable insights.
  • Collaborate with stakeholders for data outputs.
  • Ensure reports are accurate and timely.
• Training & Documentation
  • Lead functional training for Slate end users.
  • Conduct regular training sessions on Slate processes.
  • Maintain and update the CRM operations manual.
  • Present new processes to the Office of Admissions.
• Recruitment & Campus Engagement
  • Understand academic programs, admissions policies, and recruitment strategies.
  • Represent the CRM team at recruitment events.
  • Support front-line admissions operations during peak periods.
• Other Requirements
  • Understand the recruitment funnel and the steps applicants must take from inquiry to enrollment.
  • Demonstrated work ethic and ability to produce deliverables independently.
  • Excellent writing, communication, and time management skills.
  • Familiarity with application data exchanges from sources such as Common App, Liaison, Parchment, and the National Student Clearinghouse.
  • Knowledgeable of a Student Information System (SIS) like Peoplesoft or similar programs.
  • Perform other duties as assigned.

A Bachelor's degree or an equivalent combination of education and experience and at least 4 years of experience from which comparable knowledge and skills can be acquired is necessary

• A least 1 year of supporting SLATE admin experience preferred
• Supervisory experience preferred
• 5 years of experience in Higher Education Admissions preferred

The anticipated hiring range for this position has been established as $59,737.60 - $70,000 annually.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: Salary Plan # GGS 011
University Title: SENIOR PROGRAM MANAGER STUDENT SUPPORT SERVICES
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application review to begin immediately. Applications will be accepted until this position is filled.

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.

UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.