Surgery Scheduler

Aquent is proud to partner with a leading healthcare organization dedicated to providing exceptional patient care and advancing medical excellence. This organization is at the forefront of delivering compassionate and innovative health services, making a tangible difference in the lives of individuals and communities every day.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position
• Be able to work Monday-Friday, 8:30 AM - 5:00 PM

Are you ready to be the welcoming face and the organizational backbone of a dynamic clinical environment? We are seeking a highly motivated and detail-oriented individual to join a dedicated team, where your administrative expertise will directly contribute to seamless patient experiences and efficient clinic operations. This role is crucial in ensuring that every patient's journey, from initial contact to appointment scheduling, is handled with care and precision, directly impacting their access to vital healthcare services.

What You Will Do:

• Serve as the primary point of contact for patients, warmly greeting and assisting them with inquiries regarding appointments, payments, and schedules.
• Manage a multi-line phone system, expertly screening and routing calls, and accurately taking messages for clinical staff and providers.
• Ensure all necessary patient verifications and authorizations are complete prior to their appointments, facilitating a smooth intake process.
• Act as a vital liaison between patients and providers, communicating scheduling preferences and responding promptly to urgent patient needs.
• Provide essential support to providers and patients by utilizing reference documents and tools to address inquiries and streamline processes.
• Execute various administrative tasks, including maintaining accurate information and paging directory databases, and processing internal forms efficiently.
• Master the functionality of the telephone system and electronic medical records systems to perform all assigned job tasks with precision.
• Consistently meet and exceed organizational and departmental service standards, contributing to a high-quality patient experience.
• Respond to non-clinical patient inquiries and messages, escalating complex issues to appropriate personnel when necessary.
• Efficiently manage and distribute faxes, mail, and maintain organized filing of clinic-specific documentation.

Must-Have Qualifications:

• High School Diploma or GED.
• Proficiency in medical terminology.
• Previous surgery scheduling experience is required
• Demonstrated knowledge of computer systems and software relevant to administrative functions.
• Exceptional verbal and written communication skills, appropriate for a professional healthcare setting.
• Proven ability to deliver outstanding customer service, solve problems effectively, and manage multiple priorities in a fast-paced environment.
• Familiarity with Windows-based office software, computers, and operating systems.
• Adeptness at adjusting communication style to meet the needs and understanding level of diverse individuals.
• Ability to maintain composure and effectiveness in stressful situations.

The target hiring compensation range for this role is $35.81 to $38.96 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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