Medicare Broker Account Executive (Albany/Capital Region)

Job Description:

Based on the scope of the role & business needs, we're exclusively seeking candidates who reside in the Albany/Capital Region.

Summary:

The Medicare Broker Account Executive will be responsible for building and maintaining strong relationships with Medicare brokers to drive the sales and growth of our Medicare products This involves close collaboration with Field Marketing Organizations (FMO), General Agents, and Individual Agents to ensure compliance with all relevant policies and procedures. This role will require a strategic approach to broker engagement, sales support, and market development. The ideal candidate will have a deep understanding of Medicare products, comprehensive understanding of Medicare sales dynamics, excellent interpersonal skills, and the ability to foster positive broker relationships.

Essential Accountabilities:

Broker Relationship Management:

• Develops and maintains strong relationships with all levels of the Medicare brokers distribution hierarchy to enhance their engagement and productivity.
• Acts as the primary point of contact for brokers, addressing inquiries, resolving issues, and providing ongoing support.
• Conducts regular in-person and virtual meetings with brokers to ensure optimal external agent effectiveness through coaching, performance review, addressing concerns, and discussing strategies for growth and retention objectives.

Sales Support and Training:

• Develops professional presentations related to proposals and projects for both internal and external audiences.
• Delivers comprehensive training and support to brokers on our Medicare products, sales techniques, and compliance requirements so that selling methods conform to our brands directed approach to consultative selling and always support the optimal matching of products to the needs of beneficiaries through a proper suitability assessment.
• Assists brokers in developing effective sales strategies and marketing plans to drive enrollment and retention.
• Ensures brokers are well-equipped with the latest product information, marketing materials, and regulatory updates.
• Constructs and implement processes to manage and track agent resources, productivity, and quality.

Market Development:

• Identifies and recruits new brokers to expand our market presence and drive sales growth.
• Analyzes market trends and competitor activities to identify opportunities for product development and market expansion.
• Collaborates with internal teams to develop and implement targeted marketing campaigns and initiatives.
• Attends conferences and reviews marketplace trends to identify sales and growth opportunities.

Compliance and Reporting:

• Ensures all broker activities comply with CMS regulations and company policies and procedures.
• Prevents, detects, and resolves the instances of conduct that do not conform to federal (CMS) and state law, and federal and state health care program requirements, as well as ethical and business policies of the organization.
• Prepares and presents regular reports on broker activities, sales performance, and market insights.
• Monitors and reports on broker performance, sales metrics, and market trends to senior management.
• Develops corrective action plans for performance and process management improvement.
• Ensures that all appointed Agents have approved selling materials and that all Agents have thorough understanding of CMS Medicare Marketing Guidelines.

Collaboration and Communication:

• Work closely with internal teams, including retail sales, marketing, compliance, and product development, to support broker needs and drive business goals.
• Communicate effectively with brokers to ensure alignment on objectives, expectations, and performance goals.
• Facilitates recurring meetings to review account status and operational effectiveness.
• Foster a collaborative environment that promotes knowledge sharing and continuous improvement.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values and adhering to the Corporate Code of Conduct.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Minimum Qualifications:

• Bachelor's Degree in business, Marketing, Healthcare Administration, or a relevant field with five or more years of experience in sales, account management, or broker relations preferably within the Medicare or health insurance industry. In lieu of degree, a minimum of ten years' Medicare/Insurance Sales experience.
• Valid NYS Accident and Health License within six months of employment required. Employees without a license are not eligible for any sales incentive awards or contests. Any sales made while not licensed are not eligible for incentive compensation.
• In-depth knowledge of Medicare products, regulations, and market dynamics.
• Strong analytical skills with the ability to interpret sales data and market trends.
• Self -motivated and highly organized with a proven track record of building and maintaining strong relationships with brokers or sales partners.
• Excellent communication, presentation, and negotiation skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Demonstrated training skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to travel at least 60% of the time.

Physical Requirements:

• Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer.
• Ability to travel across the Health Plan service region for meetings and/or trainings as needed.

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In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Compensation Range(s):

Minimum: $71,880 - Maximum: $129,384

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.