Patient Services Rep

Join our team as a day shift, full-time, Patient Services Rep (PSR) in Tulsa, OK.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive:We empower our team with career growth opportunities, tuitionassistance, and resources that support your wellness, education, and financial well-being.
• People-First:We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better:We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women's Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute.

• Welcomes patients and visitors by greeting them promptly and providing them with courteous
  customer service.
• Answers phone courteously, schedules/cancels appointments, takes accurate messages, and directs
  calls to the appropriate staff members.
• Reviews face sheets with patients at the time of visit and has the patient sign the sheet verifying
  information. Changes are to be made to the registration system.
• Maintains patient accounts by obtaining, recording, and updating personal, financial, and insurance
  information.
• Receives requests and obtains prior authorizations, monitors current authorizations for expiring dates
  to update accordingly, reviews all denials, and submits appeals.
• Manages correspondence with insurance companies and internal departments to assist with medical
  necessity and appeals documentation.
• Documenting all prior authorization information and communication in the patient's electronic
  medical record.
• Monitors the waiting room and work area to ensure a clean and professional environment.
• Is knowledgeable of the location and contents of the MSDS manual.
• Limits access to patient/employee information on a job-related need-to-know basis.
• Responds to supervisor's and co-workers' requests for information and assistance in a cooperative
  manner and within an appropriate time frame.
• Communicates problems, workflow, opportunities for improvement, and other relevant issues to
  supervisor or others as appropriate.

Job Requirements

• High School Diploma or GED
• Demonstrate excellent critical thinking, problem-solving, documentation, and compassionate
  interpersonal communication skills
• Must be able to make decisions under pressure
• Strong written skills, including correct grammar, punctuation, and usage
• Excellent organizational skills with the ability to handle a variety of tasks and assign priorities to those
  tasks
• Computer proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint
• Ability to work well within an interdisciplinary team setting, as well as independently, with minimal
  supervision
• Highly self-motivated, self-directed, sound judgment, professionalism, and a positive attitude
• Ability to handle and prioritize multiple tasks while maintaining attention to detail
• Ability to work with diverse groups of people

Preferred Job Requirements:

• Previous customer service or hospital experience preferred