Overview
Microsoft Industry Solutions is a global organization hosting over 7,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft's most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs. Our organization is at the forefront of innovation, driving value across the entirety of the customers' digital and AI transformation journey through repeatable and customizedcutting-edgesolutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team,you'llhave the opportunity to contribute to life-changing innovations that impact billions of people worldwide. We are seekingaConsulting Program Directorto join our team in a role that drives customer satisfaction andrepresentsMicrosoft at the highest levels. This position plays a critical part in analyzing customer feedback and acting as the voice of the customer, working closely with senior and executive stakeholders to ensure resolution of complex delivery challenges. You will lead the initiation and execution ofhighly complexprojects by securing and coordinating delivery resources, managing detailed work breakdown structures, and driving alignment with customer plans. This role also includes overseeing partner contracting processes, contributing to resourceselectionand onboarding, and guiding the development of comprehensive project management plans. You will manage key project metrics, risks, and financials while ensuring thetimelyand high-quality delivery of some of Microsoft's most impactful projects. Additionally,you'llhave the opportunity to contribute across domains and geographies, sharing knowledge and influencing industry practices. The role offers remote work arrangements with 0 days per week in-office and requires 25-50% travel to customer sites, primarily in the New York/New Jersey or Bay Area regions. Microsoft's mission is to empower every person and every organization on the planet to achieve more. Asemployeeswe come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond
Responsibilities
Account Delivery Management
Supports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is ontrackandmajor issuesare beinganticipated,identified, and managed. Supports new customer opportunities in partnership with Sales with highly significant or global impacts for Microsoft. Communicatescurrentview of delivery to customer executives on regular cadence, asappropriate.
Manages the direction of solution deliveries and influences others to secure resources to deliver on customer contracts. Ensures delivery for customers across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, deliverymanagement.Leads or participates in steering committee meetings with strategic customers to discuss progress toward delivery success.
Contributes to consumption activities and the setting of strategic direction for consumption based on identification of broad patterns of consumption gaps, and drives consumption for complex customers (e.g., tier 1) byidentifyingblockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases. Holds accountability for project deliveryforecast.
Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approvals to invoicing and closure. Manages areas of fiscal responsibility within project portfolio, staying within budget while driving engagement profitability and risk management.
Demonstrates accountability for the financial health of a project or program (e.g., revenue attainment,accurateforecasting, cost management, andutilization, skills, and capacity planning).Identifiesopportunities to accelerate and drive consumption and delivery. Owns and drives backlog risk management. Drives incremental business on top of existing projects and programs through next step proposals, conducts customer discussions related to next stageproposal(NSP) and other opportunities. Engages in the pursuit cycle to ensure deals are structured appropriately. Supports and contributes torhythmof business (ROB) and Chief Financial Officer (CFO) forecasting.
Contributes across areas, regions, and/or world-wide levels to share knowledge, support others (e.g., Ready), and impact industry. Drives development and delivery of readiness programs (e.g., workshops, conferences).
Drivestimelyproject closure by ensuring completion of project sign off tasks (e.g., system closeout updates, deletion of customer data, DeliverableAcceptance Form). Drives incremental process improvement by reflecting on and broadly sharing lessons learned (e.g., leading transformative projects, sharing stories with executives, developing case studies). Creates and suggests improvements to intellectual property (IP), provides feedback to managers on team member performance, and conducts closeout interviews with team members.
Oversees process for customer and partner resources (e.g., contractors, vendors) by providing input in partner briefings, partner candidate interviews, and identification and acclimation of partner resources to the team. Oversees negotiation andstructuringof fixed-fee subcontractor contracts. Oversees customer contract Amendments, Delivery Acceptance, Proof of Delivery, and Invoicing.
Drives project initiation for projects of extremely high complexity (e.g., high profile, visible worldwide impact, extremely high impact, market making) by driving commitment of delivery resources, assigning resources across workstreams, and creating complex work breakdown structures (WBSs) with delivery team.
Balances needs across projects in challenging situations (e.g., scarce technical resources) and collaborates with other groups (e.g., Independent Software Vendors, Global Delivery Center) on integrated planning and organization of onshore/offshore projects. Intellectual Property (IP)
Leads others in the use of intellectual property (IP) by providing recommendations for improvement includingsubmittingnew IP, contributing to complex IP, and driving standardization across IP( e.g., statements of work [SOWs], work breakdown structures [WBS] by enforcing use of processes and artifacts with team members.Structuresprojects considering IP reuse from the beginning. Monitoring and Controlling
Manages stakeholder communications with Chief Executive-level executives on project health, issues, and financial performance for large, complex deals throughout entire project lifecycle, tailoring communications to the audience,anticipatingstakeholder requirements and adapting the plan accordingly. Establishes formal rhythms to ensure tracking and maintenance of customer deliverables and collect and report status with all important stakeholders. Produces executive summaries and presents to executive audiences.
Orchestrates and oversees a broad range of project metrics on the largest, most complex projects with extremely high visibility (e.g., Vice President-level, global impact) through others. Proactively ensures adherence to key performance indicators (KPIs) and provides strategic direction to drive success and adapts to high-impact changes throughoutprojectlifecycle.
Ensures timely completion and quality of deliverables (e.g., documents) and tracking of agreed upon metrics across the largest, most complex, and critical projects by applying quality management techniques for collecting data (e.g., benchmarking, interviews), monitoring output and implementing corrective action while proactively ensuring time and resources needed to mitigate quality risks. Manages Conditions of Satisfaction (COSs) to create required deliverables. Contributes across projects toprovidepeer guidance where needed.
Oversees and proactively manages risks and issues within and projects of extremely high complexity, leveraging previous experience and subject matter expertise to evaluate trends in risks and optimize mitigation strategies across projects for high-impact risk scenarios using qualitative analyses (e.g., probability, impact, urgency) mitigation plan for high impact/probability risks. Leads critical recoveries and engages in resolving escalations across other critical projects and ensures tools are updated. Manages issue closure as a high priority andutilizescontingency planning to proactively respond when risks become issues.
Manages finances for high-impact projects with large, complex scopes and budgets by balancing funding and resources across workstreams, performing deep analyses, andleveragingsuccess expectations experience andexpertise. Proactively aims to reduce success expectations and improve delivery margin without impact to quality or customer experience andunderstandsimpactof decisions on the broader business (e.g., profits and losses [P&L], accrual-based accounting).
Oversees and provides input into the development of detailed project management plan to drive predictable delivery for the largest, most complex, and critical projects,leveragingdeepexpertiseand experience and to drive scope, resources, and Microsoft project schedule in alignment and collaboration with customer plan. Drives overall strategy for project delivery and trains Microsoft and customer teams to proactively manage change as needed. Ensures use of baselining, resource load balancing, and application of work effort, dependency management, contingency planning, andutilizationof software (e.g., Timeline).
Establishes clear expectations and accountabilities (e.g., reconfirm scope, Responsible-Accountable-Consulted-Informed matrix) with all project team members (e.g., consultants) and stakeholders, as well as other Consulting Project Managers, for teams of high complexity by leading internal and external kick-off meetings (e.g., sales to delivery handoff, formal kick-off meetings) and may act as a lead project manager. Proactively engages broad set of internal and external stakeholders, including those who areimpactedby project scope/outcome, but not directly involved (e.g., Enterprise Operating Unit, India Global Delivery, customer stakeholders) and engages subject matter experts in holistic planning activities, including team validation.
Leads pre-sales process for extremely high-impact projects by articulating the business value proposition associated with the project/change, evaluating associated complexities and risks to ensure feasibility of commercial offer, and reviewing work of peers for quality. Participates in review of proposed scope andassistsin developing Statement of Work (SOW), Work Breakdown Structures (WBSs), estimates, preliminary risk assessments, etc.
Adheres to project compliance standards (e.g., confidentiality, privacy) and requirements of the contract and accommodates customer compliance standards, including managing compliance-related complexities (e.g., high sensitivity to confidentiality). Champions compliance by driving knowledge sharing across geographies to build compliance capability of others.
Engages senior internal and external stakeholders (e.g., Chief Executive-level executives) as a peer with deep subject matterexpertise. Prevents and manages complex escalations through strategic and targeted communications with Chief Executive-level executives and delivers difficult messages as needed. Leverages brokering skills toassistother project managers in strategic communications. Collaborates with internal teams to manage overall customer relationships and plan mitigation strategies as needed.
Drives customer satisfaction byrepresentingMicrosoft to senior customer stakeholders (e.g., Chief Executive-level, analyzing customer feedback, andleveragingtrusted relationships with senior and executive leaders to act as the voice of the customer and ensure resolution of challenged deliveries. Manages expectations witha high levelof political sensitivity byanticipatingcustomer reactions, interpreting small signals, and taking proactive steps accordingly. Oversees the creation of Success Expectations andcustomerandpartner experience(CPE).
Qualifications
Required/minimum qualifications
Additionalor preferred qualifications
Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification. Consulting Project Management IC6 - The typical base pay range for this role across the U.S. is USD $138,200 - $268,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $175,900 - $288,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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Microsoft
$138,200.00 - $268,800.00 / yr
remote work
Apr 02, 2026