Customer Service, Specialist MRO

Position Summary

MARKETING STATEMENT

At Parker Aerospace, we develop technological and innovative solutions that enable reliable, efficient and increasingly sustainable flights for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.
As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

POSITION SUMMARY

The primary role of the Customer Service Representative, MRO (Maintenance Repair and Overhaul) is to efficiently and effectively administer customer inquiries and process customer orders within the MRO Module of our business. The CSR will be a key interface between the business and our customers, belonging to a customer-focused team that is accountable for initial customer perception of the company and therefore strives to always exceed customer expectations.

ESSENTIAL FUNCTIONS

• Process orders, shipments and invoices (when applicable) in accordance with established MRO-SAP procedures and processes, including update of administrative tracker Excel file.

• Provide quotations including system-generated prices and delivery lead times.
  Pursue acceptance of quotations to prepare for shipment once product is cleared from inspection.

• Maintain current dates on orders on backlog report with focus on pricing and monthly deliveries, utilizing production schedules.

• Proactively liaise with the MRO production team to ensure contracted lead times for orders are achieved, and where this is not possible, advise customers of delays and recovery actions as appropriate.

• Provide telephone and online support for all customer queries within normal working hours and, where mutually agreed with the CSR Supervisor, provide Aircraft on Ground (AOG) support outside normal working hours.

• Maintain customer data records where customer requirements or contracts require such a service. Carry out special duties as they are assigned.

• High customer orientation and empathy.

QUALIFICATIONS

Education and Experience

• High school diploma or equivalent, vocational training or related college courses preferred.

• 2-4 years' experience in a Customer Service environment

Knowledge, Skills and Abilities

• High customer orientation and empathy
• Communication skills gained in a customer-oriented environment
• Computer skills on a business computer system, ideally SAP
• Proficient in Microsoft Office applications.

We offer a comprehensive and competitive total compensation package. Come join the Parker Aerospace Team! We are proud to offer competitive benefits designed with health, wealth and well-being in mind. Our competitive package includes:

Benefit & Retirement Plans
Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.

• 401(k) Plan with company matching contributions at 100% of the first 5% of pay

• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.

• Career development and tuition reimbursement.

• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.

• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.

• Paid Time Off and 13 Company-Paid Holidays.

Drug-Free Workplace

In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship is required for most positions.

Minority/Female/Disability/Veteran/VEVRAA Federal Contractor If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to the website, http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf (06/20/2006) (C/O July 2015)

This position is subject to meeting U.S. export compliance and/or U.S Government contracting citizenship eligibility requirements.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission