Scrum Master IV

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Hanger is seeking a Scrum Master IV to support 1-2 cross functional product or platform teams in delivering secure, high impact software, data, and business capabilities. You'll facilitate agile practices, improve team flow and predictability, and support alignment to OKRs. You will partner closely with Product and Engineering, remove impediments, strengthen quality and security practices, and help teams deliver meaningful business outcomes. You may provide guidance to other Scrum Masters but do not hold program level or enterprise level accountability.

Team level coaching: Coach engineers and Product Owners to improve agile maturity and effective use of Scrum or Kanban practices; provide guidance to less experienced Scrum Masters when needed.
• Facilitate team ceremonies: Lead Scrum events (planning, daily standups, reviews, retrospectives) and assist with coordinating cross team dependencies impacting assigned teams.
• Support planning: Partner with Product and Engineering on team-level roadmaps, sprint planning, capacity insights, and release coordination.
• Remove blockers: Identify systemic and team-level impediments; collaborate with stakeholders to propose options, tradeoffs, and timely decisions.
• Enable transparency: Maintain dashboards (e.g., cycle time, throughput, WIP, defects) that support decision making and continuous improvement.
• Improve flow & quality: Champion lean practices including WIP limits, work slicing, CI/CD enablement, test automation, and clear definitions of done/ready.
• Support security & compliance: Reinforce practices that safeguard PHI/PII and adhere to HIPAA and company policies; partner with Security/Compliance as needed.
• Facilitate change: Support adoption of process improvements (e.g., Kanban practices, working agreements, flow metrics) and contribute reusable templates or playbooks.
• Communication: Provide clear and concise delivery status, risks, and insights to stakeholders using data, customer impact, and actionable recommendations.

• 5-8+ years as a Scrum Master or Agile Practitioner with software/data delivery teams.
• Experience in regulated or healthcare environments with comfort handling PHI/PII.
• Certifications such as PSM I/II or CSM (or equivalent experience). Advanced certifications (PSM II/III, CSP SM, SAFe SSM) a plus but not required.
• Demonstrated experience improving team flow (e.g., reducing cycle time, increasing predictable delivery).
• Nice to Have - Experience
  • Experience in healthcare, payer/provider, medical devices, or other highly regulated industries.
• Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

• Track record improving predictability and flow (e.g., reduced cycle time, stable throughput, better forecast accuracy) and driving measurable product outcomes.
• Strong facilitation, conflict resolution, and coaching skills across team roles.
• Proficiency with Jira/Confluence to create meaningful team dashboards and visibility.
• Working knowledge of DevOps practices, CI/CD, automated testing, and trunk based development.
• Excellent written and verbal communication; ability to synthesize and influence within the product/program area.
• Familiarity with security and compliance in regulated environments, including PHI/PII.
• Strong communication, interpersonal, analytical, and problem solving skills.
• Ability to work independently while collaborating closely with team and partners.
• Strong presentation, prioritization, and organizational skills with attention to detail.
• Nice to Have - Skills
  • Exposure to data platforms/analytics, ERP/EMR integrations, or supply chain systems.
  • Experience contributing to agile communities of practice or delivery playbooks.
  • Familiarity with scaled frameworks (SAFe, LeSS, Scrum@Scale) and how to apply them pragmatically.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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