Senior Technical Program Manager-AI

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!

Full time Benefits

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)




• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering




• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

* Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role *

Job Summary

The Senior Technical Program Manager-AI is a hands-on delivery role responsible for driving the day-to-day execution of AI initiatives from pilot through production adoption. Working from within the AICOE (AI Center of Excellence), this individual ensures initiatives progress efficiently through planning, governance, delivery, and adoption while maintaining alignment across business, technology, data, and security stakeholders.

This role focuses on execution rather than strategy. The AI Program Manager translates defined priorities into coordinated action, removes delivery friction, and ensures AI initiatives move forward at pace while meeting governance and operational requirements.

Essential Duties and Responsibilities

AI Initiative Delivery

• Drive AI initiative prioritization and in-take processes to ensure they are aligned to business initiatives.
• Manage execution of AI pilots and transformation initiatives across multiple business domains.
• Coordinate delivery activities from opportunity intake through deployment and early adoption.
• Maintain delivery plans, milestones, dependencies, and risk tracking.
• Ensure initiatives progress from experimentation into operational deployment.

Cross-Functional Coordination

• Act as the primary day-to-day coordinator between business teams, engineering, data, architecture, security, and external partners.
• Ensure approved architectural patterns and SDLC controls and checkpoints are passed for AI initiatives.
• Coordinate with data governance and data engineering teams to ensure approved datasets and data-access controls are completed prior to pilot execution.
• Coordinate with compliance team to ensure approval of AI tools and LLM providers in accordance with security requirements.
• Escalate risks and blockers proactively to AICOE leadership.

Pilot Mobilization & Scaling Support

• Support mobilization of new AI pilots, including onboarding teams, defining workflows, and establishing delivery structure.
• Help operationalize and scale pilots defined by AICOE leadership by tracking readiness criteria, ensuring pilots meet defined thresholds before progressing to production deployment.
• Coordinate readiness activities across governance, data access, and tooling enablement.
• Capture lessons learned and contribute to reusable delivery playbooks.

Governance & Operational Readiness

• Ensure initiatives follow approved AI governance, security, and compliance processes.
• Coordinate approvals, documentation, and audit readiness activities.
• Track adherence to guardrails and approved tool usage.
• Support integration of AI solutions into existing operational processes.

Adoption & Change Execution

• Support business teams during rollout and early adoption phases.
• Coordinate training, communications, and enablement activities.
• Track adoption indicators and identify barriers to usage.
• Work with stakeholders to embed AI solutions into day-to-day workflows.
• Coordinate escalation workflow for AI-related incidents or governance breaches to ensure issues are documented and resolved through established risk management processes.

Delivery Reporting & Value Tracking

• Working within our Delivery COE guidelines, maintain clear reporting on initiative progress, risks, and outcomes.
• Track delivery metrics including time-to-deployment and adoption progress.
• Validate EBITDA hypothesis for all approved AI initiatives working with finance to track and validate ROI and EBITDA impact.
• Lead development of standard AI delivery playbooks and repeatable patterns for AI initiatives and provide structured updates to AICOE leadership and program governance forums

Other duties as assigned.

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum 4 Year / Bachelors Degree In Software Engineering, Computer Science, or a related field.

Experience

8 Years leading complex programs in product-driven technology organizations.

Knowledge, Skills, and Abilities

• Strong program or project management capability in cross-functional environments
• Experience coordinating technical and business stakeholders simultaneously
• Ability to manage ambiguity and drive execution in evolving environments
• Strong organizational and communication skills
• Experience operating within Confluence & Jira
• Proven ability to influence without authority across senior technical and business leaders
• Professional attitude and ability to work across company departments and teams
• Preferred
• Exposure to AI, data, analytics, or automation initiatives
• Experience working in Agile or hybrid delivery environments
• Familiarity with governance-heavy or regulated environments
• Experience supporting organizational change or technology adoption initiatives

Company Summary

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.