Enterprise Change Manager II

Overview

Serve as a senior enterprise organizational change management and strategic communications expert, providing leadership, mentoring, and strategic direction to executive sponsors, senior leaders, project and program teams, and key enterprise stakeholders. This role supports highly complex, largescale, and often multiyear transformations, operating in environments characterized by ambiguity, evolving priorities, and diverse business unit cultures.

The role is accountable for shaping and executing enterprise change and communications strategies that drive alignment, readiness, and sustained adoption across strategic initiatives. Acting as a trusted advisor to senior leadership, the incumbent facilitates critical discussions, influences decisionmaking, and navigates complex organizational dynamics to enable successful implementation of highimpact initiatives.

This position also leads expertlevel change management efforts requiring advanced analysis, sound judgment, and strategic insight, with significant impact on organizational outcomes, enterprise readiness, and longterm transformation success.

Responsibilities

• Develop, implement, and evaluate organizational change management strategies/solutions and consult with business unit senior management and executives
• Develop, implement and maintain organizational change management model and methodology
• Serve as facilitator and active, visible organizational change management coach to project and initiative sponsors, business Senior Executives, management and stakeholder
• Systematically apply structured process to equip people to lead, participate in and adopt change to meet desired business outcomes
• Develop and lead actionable and targeted organizational change management plans - including communications, sponsor roadmap, coaching, training and resistance management plans
• Manage and direct organizational change management components of projects through the planning, analysis, design, implementation and transition phases
• Lead business needs/impact assessment and alignment with organizational objectives
• Evaluate and measures effectiveness of internal communications and training plans
• Creates and manages measurement systems using targets and key performance indicators to track adoption, utilization and proficiency of individual and organization-wide changes
• Identify resistance and performance gaps to develop, recommend and implement corrective actions
• Collaborate with Senior Executives and management to implement OCM and communications objectives
• Facilitate meetings/groups of cross functional team members in the implementation of strategic activities and initiatives
• Compile, research and analyze trends in support of change management projects and initiatives; provide results and recommendations based on analysis
• Perform other related duties as assigned

Qualifications

• Significant experience in implementing major components of large scale organizational change management efforts including organizational impact assessments, stakeholder identification and alignment, communications planning and execution, and training needs assessment
• Extensive experience in managing projects from creation through execution and evaluation
• Effective in exercising initiative, producing desired results and achieving objectives
• Extensive Experience in working with all levels of staff, management, stakeholders, vendors
• Broad and enterprise-wide view of the business and its relationships to Information Technology
• Significant experience in leading, guiding and mentoring others
• Advanced in presenting findings and conclusions clearly and concisely to stakeholders and management
• Effective in the use of PCs and related software packages
• Advanced research, analytical and problem solving skills
• Expert skill in translating information and developing insights
• Expert verbal and written communication skills
• Bachelor's Degree in Business Administration, Computer Science or related field, or the equivalent combination of education, training or experience
• Master's degree in Business Administration or related field or the equivalent combination of education, training or experience

Desired Qualifications

• Demonstrated experience designing, applying, and interpreting change readiness metrics, including qualitative and quantitative indicators, to assess organizational readiness, inform change strategy, and guide executive decisionmaking across complex initiatives.
• Demonstrated experience leading and enabling crosshorizontal collaboration across multiple business units, functions, and disciplines to align stakeholders, resolve dependencies, and drive coordinated change outcomes at the enterprise level.
• Demonstrated thought leadership through professional associations, authored whitepapers, conference speaking engagements, or leading seminars related to organizational change, transformation, or organizational effectiveness.
• Advanced research, analytical, and problemsolving skills, with expert ability to synthesize information and translate insights into actionable change management recommendations.
• Expert verbal and written communication skills, including executivelevel storytelling and facilitation.
• Significant experience leading, guiding, mentoring, and developing others, including change practitioners, leaders, and crossfunctional partners.
• Advanced capability in presenting complex findings, insights, and recommendations clearly and concisely to executive and senior management audiences.
• Demonstrated ability to exercise independent judgment and initiative, consistently producing desired results and achieving strategic objectives in ambiguous environments.
• Significant experience leading largescale organizational change management efforts, including organizational impact and readiness assessments, stakeholder identification and alignment, communications strategy and execution, and training needs assessment.
• Extensive experience managing complex initiatives from creation through execution and evaluation, with accountability for outcomes, adoption, and sustained results in support of change management delivery.
• Knowledge of NFCU's functions, philosophy, operations and organizational objectives
• Previous experience with technology organizations
• Demonstrated experience doing business cases and cost analysis
• Demonstrated thought leadership experience through applicable associations, authored whitepapers, or leading seminars

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

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