Customer Service Coordinator

Company Information

Recognized as one of the Best Places to Work in South Carolina, AMAROK is the Ultimate Perimeter Security solution. Our unique multi-layered perimeter security system reliably stops theft and other criminal activity by guarding our customers' property and assets 24/7/365. More than 9,000 commercial and industrial properties across North America trust The Electric Guard Dog to keep their assets secure.

Job Summary

This is not a typical customer service role. We're looking for someone who enjoys problem-solving, not just responding to tickets. As a Customer Service Coordinator, you'll own customer cases end-to-end-diagnosing issues, identifying patterns, and driving clear, timely resolutions. You'll also handle inbound and outbound calls while managing cases, requiring strong multitasking, organization, and the ability to deliver great service across multiple channels.

You won't just answer questions-you'll:

• Investigate problems
• Troubleshoot system behaviors
• Spot trends across accounts
• Play a direct role in customer retention

If you're someone who likes connecting dots, digging into issues, and taking ownership from start to finish-this is where you'll thrive.

This is a Monday-Friday position working 9am - 6 pm ESTor 11am - 8pm EST (set schedule based on business needs)

What You'll Do

• Own and resolve customer issues from initial contact through full resolution- via phone interactions and email case management.
• Diagnose system, connectivity, and equipment-related challenges
• Triage service needs and coordinate with field technicians
• Identify recurring issues and flag trends that impact customer experience
• Communicate clearly with customers and internal teams to drive outcomes
• Balance multiple priorities in a fast-paced, high-accountability environment

Ideal Candidate

• 2+ years in a customer-facing role with problem-solving or technical exposure
• Strong troubleshooting mindset-you enjoy identifying root causes, not just symptoms
• Ability to learn systems quickly and navigate multiple tools at once
• Clear, confident communication (especially when explaining complex issues simply)
• High ownership mentality

• Experience in technical support, service coordination, or operations
• Ability to recognize patterns and proactively solve recurring issues
• Comfortable working in a fast-paced environment with shifting priorities

Why AMAROK? AMAROK is driven by our companies' core values. We strive to facilitate a greater sense of purpose in all our career opportunities. Well known for our superior company culture and leadership, our employees also enjoy the following benefits:

• Health Benefits (Medical, Dental & Vision)
• Tuition Reimbursement Program
• Short & Long-term disability
• Life Insurance
• Flexible Spending Account (Section 125)
• Matching 401K retirement plan
• Career advancement
• Bonus opportunities
• Generous PTO

Hourly Compensation Range: $21/per hour. Compensation is determined based on competitive market data, experience, skillset and geographical location.

See what our employees have to say about working for AMAROK! https://www.glassdoor.com/Reviews/AMAROK-Reviews-E603124.htm

Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand our commitment to keeping your personal data safe, please review our Data Privacy Policy here - https://amarok.com/privacy-policy/