Data Center Operations Technician

Job Summary

The Data Center Operations Technician supports 24/7 data center operations, infrastructure, and Smart Hands services in a high-availability environment. This role combines monitoring, ticket management, documentation, and hands-on technical work to support customer hardware and connectivity needs. Responsibilities include installing, racking, stacking, and cabling equipment; troubleshooting and replacing server, storage, and network components; coordinating with internal teams and carriers; and resolving service requests efficiently while maintaining safety, uptime, and operational standards. The ideal candidate has strong problem-solving skills, solid technical knowledge, and the ability to work effectively in a fast-paced, service-driven environment.

Job Responsibilities

* Perform rack and stack installation of servers, storage, routers, switches, and related data center hardware

* Install, route, label, and organize copper and fiber cabling in accordance with data center standards

* Provide break/fix support for servers, switches, routers, and other infrastructure components

* Troubleshoot and replace hardware components such as drives, DIMMs, and power supplies

* Execute cable decommissioning and removal of inactive or retired equipment

* Deliver Smart Hands support, including hardware swaps, power checks, cabling verification, and remote team assistance

* Review, prioritize, and resolve tickets in accordance with service level expectations and change control procedures

* Monitor systems and respond to customer, vendor, security, and operational tickets

* Coordinate with internal technical teams, vendors, and telecom carriers to support installation, troubleshooting, and incident response activities

* Install and support patch panels, PDUs, and cross-connects

* Maintain accurate documentation, asset records, logs, and service reports

* Communicate professionally through tickets, email, and call bridges with internal and external stakeholders

* Support incident response, critical event management, and call bridge participation as needed

* Assist with security coordination, infrastructure oversight, and network operations support

* Prepare hardware for deployment by unboxing, inventorying, and staging equipment

* Close completed tickets and ensure work areas, documentation, and task status are ready for the next shift

* Perform other duties as assigned

Job Requirements

* High school diploma or GED required

* Additional IT or data center certifications preferred

* 3-5 years of experience in a data center or similar high-availability technical environment preferred

* Hands-on experience with racking, stacking, cabling, commissioning, decommissioning, and asset management of data center hardware

* Strong understanding of data center operations, critical environments, and operational standards

* Ability to troubleshoot and resolve issues involving servers, storage, routers, and switches

* Experience replacing hardware components, including drives, memory, power supplies, and related parts

* Knowledge of CAT5e, CAT6, single-mode fiber, and multi-mode fiber installation and troubleshooting

* Familiarity with patch panels, PDUs, cross-connects, cable management standards, and structured cabling practices

* Ability to use copper and fiber cable testing equipment

* Experience working in ticketing systems and following change control processes

* Knowledge of networking fundamentals, console connectivity, and remote access tools such as SSH or Telnet clients

* Proficiency with Microsoft Office applications, web browsers, and standard desktop tools

* Experience with enterprise ticketing platforms such as ServiceNow, Jira, or similar systems preferred

* Familiarity with Active Directory and Microsoft 365 preferred

* Strong written and verbal communication skills

* Ability to work in a 24/7 environment, including rotating shifts, on-call schedules, and SLA-driven operations

* Experience supporting incident response, critical events, and collaborative troubleshooting efforts preferred

* Ability to work effectively in secure environments with strict access controls and compliance requirements

* Basic hand tool proficiency required

* Use of appropriate personal protective equipment as required for the work environment

Work Experience

* Experience working in an enterprise-level data center or similarly complex technical environment

* Background supporting ticket-based workflows and service delivery expectations

* Experience coordinating with internal technical teams, vendors, and telecom carriers

* Exposure to hardware lifecycle support, including installation, maintenance, decommissioning, and documentation

* Experience working with ladders, lifts, server lifts, pallet jacks, and material handling equipment in support of infrastructure tasks

Benefits

* Health insurance

* Dental insurance

* Vision insurance

* 401(k)

Additional Job Details (Commute, Attendance, etc.)

* Must be able to lift up to 50 pounds and move up to 75 pounds

* Must be able to stand and walk for extended periods during shifts

* Must be able to work on ladders, scissor lifts, and in confined spaces

* Must be available for varied shifts, rotating schedules, and on-call support in a 24/7 operational environment