Housing and Student Support Manager

Who We Are:

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service. We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.

What You Will Do:

The Housing and Student Support Manager advances student persistence, stability, and wellness by overseeing housing operations, emergency housing case management, residential engagement, and key student benefit programs. Serving as the designated NLU HOUSE Liaison, this role manages emergency housing placements and coordinates care for students experiencing homelessness or housing insecurity in partnership with campus and external housing providers.

Reporting to the Assistant Dean of Students and Director of Housing and Residence Life, the Manager provides daily operational oversight of on-campus housing, including occupancy management, housing systems administration, billing coordination, and alignment with the Master Lease partnership. The role also serves as the primary institutional contact for the Student Health Insurance Program and the CTA U-Pass Program, ensuring compliant administration, accurate data management, and clear communication regarding student enrollment and access.

Working collaboratively across Student Affairs, the Manager positions housing as a core retention and student success strategy. The role strengthens residential engagement and community standards while implementing efficient, assessment-informed, and compliant processes. Balancing direct student support with operational coordination, crisis response, and conduct administration, the Manager contributes to a safe, inclusive, and developmentally grounded residential experience.

Residence Life & Student Development

Serve as a primary point of contact for students seeking housing support, including emergency housing, temporary placements, affinity-based assignments, and transition planning.
• Serve as the designated NLU HOUSE Liaison, managing emergency housing assignments and providing case coordination for students experiencing homelessness or housing insecurity at the University Center and through the DAX Housing partnership. This includes meeting with students, coordinating placements, monitoring progress, collaborating with campus partners, and ensuring continuity of care in line with the state of Illinois and IBHE standards and requirements.
• Coordinate daily housing operations, including room assignments, occupancy monitoring, roster management, billing coordination, housing contract administration, and termination or appeal processes under supervisory guidance.
• Manage housing systems, including eRezLife and Maxient, to ensure accurate records, enrollment tracking, and proactive vacancy planning.
• Collaborate with department leadership to implement an assessment informed, developmentally grounded residential curriculum aligned with student success and retention goals.
• Support Resident Assistants and student leaders through training, outreach, programming oversight, and community development initiatives.
• Advise and support the development and operation of the Residence Hall Association to promote student leadership and engagement. Facilitate themed communities, living learning initiatives, and faculty engagement opportunities within the residence halls.
• Manage assigned programming budgets and evaluate residential initiatives using learning outcomes and assessment data.
• Serve as a visible and accessible professional resource within the residential community.

Care, Safety, and Crisis Response

• Serve as a student conduct officer for minor and mid-level cases with housing students under supervisory guidance and maintain accurate conduct documentation with the UC Residence Life team.
• Respond to student concerns, crises, and emergencies related to housing and residential life, including after-hours calls for hospital transport notifications from the UC.
• Collaborate with Campus Safety, University Center Security, and Student Affairs leadership to promote a safe residential environment.
• Lead residential crisis response efforts in the absence of the Director of Housing and Residence Life, as delegated. Support crisis coordination and continuity of care for residential students in collaboration with appropriate campus partners and communicate incidents, concerns, and operational updates to Student Affairs leadership.

Student Benefits & Additional Student Services

• Serve as the primary point of contact for the Student Health Insurance Program (SHIP) and the CTA U Pass Program, including enrollment, waiver processing, eligibility verification, and issue resolution. Provide guidance to students regarding resources that support student access, persistence, and campus engagement.
• Coordinate all benefit-related workflows for the Student Health Insurance Program and the CTA U Pass Program, including auto enrollment, opt-in and opt-out processes, lost card replacement, vendor portal administration, and compliance documentation.
• Maintain data integrity across systems supporting the Student Health Insurance Program and the CTA U Pass Program, collaborating with external vendors, brokers, and campus partners to ensure accurate reporting and communication.
• Update institutional websites and student-facing platforms to ensure timely, accurate communication about deadlines, enrollment requirements, and program expectations for both the Student Health Insurance Program and the CTA U Pass Program.
• Locate opportunities to expand additional student service options and benefit options to more student populations, including exploring housing and transportation resources for online students, Wheeling and Lisle students, and students at the Tampa campus.

Coordination, Compliance, and Partnerships

• Partner with internal departments and external vendors to ensure compliant, efficient housing and benefits operations.
• Review and update housing contracts, operational procedures, communication templates, and policy documentation annually to ensure clarity, efficiency, and risk mitigation.
• Prepare occupancy, revenue, and assessment reports to inform decision-making and strategic planning.
• Serve as liaison to off-site housing partners and support exploration of housing expansion opportunities across campuses.
• Assist with identifying transportation resources and off-campus housing partnerships near each campus location.
• Promote on-campus housing as a student success and retention strategy in collaboration with Enrollment Services and Student Affairs partners.
• Serve as the institutional liaison for coordination with the University Center and support continued process improvements and housing initiatives that expand access and education about housing, renting, and financial resources.
• Participate in departmental assessment initiatives, risk management planning, policy review, and strategic growth projects.
• Other duties as assigned.

• Bachelor's degree in social work, Education, Psychology, or a related field.
• 1-2 years' experience in housing, residence life, student support services, or a related higher education setting.
• 1-2 years' experience managing housing operations, including occupancy tracking, assignments, billing coordination, and housing systems administration.
• Experience maintaining case documentation and coordinating care across internal and external partners.
• Experience administering student programs requiring compliance oversight (e.g., insurance, transportation programs, or benefits enrollment).
• Experience interpreting and applying policies related to housing, student conduct, and student privacy (FERPA).
• Proficiency with housing management systems, student information systems, and Microsoft Office or Google Workspace.
• Ability to document activities, analyze data, and contribute to preparing detailed grant compliance or performance reports.
• Must be able to lift up to 50lbs.

NLU Inclusion Statement:

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.

At National Louis University, we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Opportunities. Additional information regarding full-time staff benefits can be found here.

The salary range of the grade for this position is $51,966 to $75,351 annually. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. Offers are based on multiple factors permitted by law, including but not limited to: budgetary considerations, job-related knowledge/skills, experience, market considerations, tenure and standing with the university (applicable to current employees), and internal equity.

Please Include the following along with your application:

• Resume (Required)
• Cover Letter (Optional)
• Current NLU employees please also submit an Internal Posting Form