Access Site Coordinator

Turning Point of Central California, Inc. was founded in 1970. For over 50 years now, we have been transforming lives across the state of California. From Mental Health to Community Corrections, Children's Services, Housing Programs, Recovery Services, Substance Abuse Disorders & more; we serve people in need. Our desire is to see individuals reach their full potential, and create lasting change that will stand the test of time.

This job will expire after 10 days.

JOB SUMMARY:

The Access Site Coordinator at The Welcome Center serves as the primary point of contact for individuals seeking assistance through the 30bed emergency shelter and community access site. Reporting directly to the Program Director, this role is responsible for completing timely housing, crisis, and service needs assessments and for utilizing the Coordinated Entry System to ensure individuals are appropriately prioritized and referred.

The Access Site Coordinator communicates regularly with community partners to support individuals in securing shelter placements, accessing available resources, and navigating the broader service network. This position requires strong communication skills, a traumainformed approach, and the ability to work effectively with diverse and highrisk populations. By providing clear guidance, thorough assessments, and coordinated linkage to services, the Access Site Coordinator plays an essential role in ensuring community members receive the support necessary to achieve safety, stability, and connection to longterm solutions.

ESSENTIAL JOB RESPONSIBILITIES

1. Ensure all new assessments are accurately documented and entered into the Coordinated Entry System in a timely and compliant manner.
2. Effectively organize, prioritize, and manage workload to complete assigned duties independently while maintaining high standards of service.
3. Conduct comprehensive assessments for individuals seeking assistance, both over the phone and in person, upon their arrival at The Welcome Center.
4. Engage with guests in a supportive and professional manner, ensuring that basic needs are met and that individuals receive appropriate assistance during their stay.
5. Provide crisis response, including evaluating each guest's immediate needs and determining the appropriate level of support or intervention required.
6. Conduct program intakes and collaborate with program staff to complete all necessary intake procedures as needed.
7. Work closely with the Program Director, Case Managers, and community partners to ensure assessments lead to appropriate service connections, including transporting guests to partner agencies or appointments when necessary.
8. Perform general administrative tasks, including filing, data entry, and other office duties that support overall program operations.
9. Respond to crisis-related phone calls by conducting assessments, determining appropriate resources, and ensuring callers receive timely support and referrals.
10. Provide clear verbal and written reports while tracking guests who present for assistance, and maintain excellent customer service when handling calls and inquiries.
11. Maintain updated knowledge of community services, eligibility criteria, shelter bed availability, and program protocols to ensure accurate and effective referrals.
12. Participate in case conferencing, coordination meetings, and community collaborative meetings as assigned to support effective service navigation.
13. Assist with data quality by reviewing assessments, correcting errors, and ensuring compliance with agency and CES standards.
14. Support safety and facility operations by monitoring guest activity, maintaining a safe environment, and reporting any concerns to program leadership.
15. Uphold confidentiality and adhere to all agency policies, ethical standards, and privacy regulations such as HIPAA, HMIS guidelines, and internal protocols.
16. Will think and act quickly and efficiently in emergencies.
17. Will drive on Agency business.
18. Physical presence at the program is required.

ESSENTIAL JOB REQUIREMENTS

1. High School diploma or GED required; bachelor's degree preferred, particularly in Social Services, Psychology, Criminology, Human Services, or a related field.
2. Minimum of two (2) years of experience working with highrisk or atrisk populations, including individuals experiencing homelessness, behavioral health challenges, justice involvement, or crisis situations.
3. Ability to work well with a diverse group of people.
4. Maintain all training related to current job duties.
5. Communicate effectively in written and spoken English.
6. Knowledge of Coordinated Entry and HMIS preferred.
7. Knowledge and ability to maintain record keeping methods
8. Work well with the team to ensure holistic approach to assist guests in need.
9. Work well with outside agencies and provide and submit referrals as needed.
10. Intermediate computer skills in Office 365, Teams, Zoom and other communication/meeting platforms.
11. Possess a valid driver's license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required.
12. Ability to pass a pre-employment criminal background check.
13. Ability to pass a pre-employment drug screen and TB test.

COMPANY BENEFITS:

• Pay Range: Class 120 ($19.13 - $25.17/hour)
• Company paid benefits package including medical, dental, vision, Employee Assistance Program, Pension Fund and many other voluntary benefits
• Qualified non-profit for the Public Service Loan Forgiveness (PSLF) Program
• On the job training including paid professional development and career development
• Rewarding work environment with excellent opportunities for career growth
• Meaningful relationships with your co-workers and the individuals we serve
• Family-oriented environment
• Mileage reimbursement for travel

We are a diverse, inclusive and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (40+), disability status, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, protected military or veteran status, or any other characteristic protected by law.

Turning Point of Central California, Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Turning Point of Central California, Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.