Sales Support and Inventory Coordinator II

This role follows a hybrid work model, with onsite presence required at our Largo, FL site on Tuesday, Wednesday, and Thursday each week.

The Service Sales Support Coordinator provides administrative, operational, and customer-facing support to the sales team or direct customer. This role helps ensure smooth processing of service quotes, orders, scheduling, and customer communication. The coordinator acts as a liaison between customers, service technicians, and sales to enhance service efficiency, customer satisfaction, and revenue growth.

Key Responsibilities

Sales & Quoting Support

• Prepare, revise, and process service quotes and proposals.

• Track open quotes and follow up with customers or sales reps to drive closure.

• Maintain accurate pricing, service descriptions, and documentation required for quoting.

• Support service sales staff with customer research, product information, and documentation needs.

Customer Service & Communication

• Serve as a point of contact for inbound customer inquiries on service activity.

• Handle escalations and route issues to appropriate internal stakeholders.

• Maintain a high level of professionalism and customer satisfaction.

Order Management & Administration

• Enter and manage service orders, purchase orders, and service agreements in the CRM/ERP.

• Ensure accuracy of service order and approval documentation, contract terms, or billing details.

• Support monthly billing, invoicing, and reconciliation activities.

• Maintain organized records for service contracts, warranties, and customer history.

Reporting & Analytics

• Prepare weekly/monthly service sales performance reports as required.

• Track KPIs such as quote conversion, backlog, and response times.

• Maintain dashboards and data accuracy in CRM/ERP systems.

Required Qualifications:

• High school diploma required

• 1-3 years of experience in sales support, customer service, or service coordination.

• Must have access to a secure, highspeed internet connection to ensure uninterrupted performance of job responsibilities

Preferred Qualifications:

• Strong communication and interpersonal skills.

• High proficiency with CRM/ERP systems (e.g., SAP, Oracle, Salesforce, etc.).

• Excellent organizational and multitasking abilities.

• Strong attention to detail and accuracy.

• Ability to work cross-functionally with sales, service, operations, and finance teams.

• Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint).

This position is not eligible for employer-based sponsorship.

Benefits:

CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.

• Competitive compensation
• Excellent healthcare including medical, dental, vision and prescription coverage
• Short & long term disability plus life insurance -- cost paid fully by CONMED
• Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
• Employee Stock Purchase Plan -- allows stock purchases at discounted price
• Tuition assistance for undergraduate and graduate level courses

Know someone at CONMED? Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!

CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-929-7176 option #5.