Patient Representative (Pediatric Specialty Clinics) - Casual

WhyUMPhysicians?

The PatientRepresentativepromotesUMPhysicians' philosophy of patient centered care to meet the needs of all visitors and guests bymaintaining a welcoming, friendly profile in the clinic and is responsible for the professional and efficient operation of both reception check-in and checkout procedures.The individual in this role must have exceptional time management and prioritization abilities, exemplary customer service skills, and excellent organization and communication capabilities.

What you will do as a Patient Representative:

• Assists with phones and schedules future appointments and/or procedures.

• Welcomes visitors, provides non-clinical information, collects co-pays, and enters/verifies health insurance information at check-in

• Oversees the clinic lobby and patient waiting area and ensures it is clean, orderly and inviting

• Arranges accommodation and/or interpreter services as need needed for the patient visits

• Resolves non-clinical patient customer service issues

• Assists with coordinating provider schedules and appointments

• Maximize efficiencies of clinic schedules and to reduce patient waiting times and enhance customer experience

• Requests/obtains/sends medical records and diagnostic test results from patient visits to other providers as requested

What you will need:

• Successful completion of Patient Representative training program and OJT within 5 weeks of hire.

• Knowledge of online scheduling and experience with EMR systems

• Keyboarding skills of 35 wpm.

• Proven experience in customer service

Location: 2512 S 7th St., Minneapolis, MN, 55454

This position may be required to float to other departments at the discretion of the manager based on clinic needs.

Hours: Casual/Per Diem

Benefits: This is not a benefit eligible position.