Training Coordinator

Job Summary:

The Training Coordinator provides essential operational and logistical support for ACCO's enterprise-wide training programs. This role ensures that both in-person and virtual learning sessions run smoothly by managing scheduling, materials, logistics, rosters, and LMS closeout activities. The Training Coordinator partners closely with Subject Matter Experts (SMEs), instructional designers, and external vendors to deliver a consistent, professional learner experience that supports ACCO's safety, technical, and leadership development initiatives.

Essential Duties and Responsibilities:

• Program Coordination
  • Schedule, organize, and support internal and external training sessions (in-person and virtual).
  • Moderate Zoom/Teams sessions led by SMEs, ensuring technology setup, attendance management, and chat/Q&A support.
  • Coordinate material printing, shipping, and distribution for instructor-led sessions.
  • Reserve training rooms and manage onsite logistics (AV setup, catering, sign-in sheets, name tags, etc.).
  • Maintain the enterprise training calendar and ensure alignment with business priorities and instructor availability.

• Administrative Support
  • Manage training registrations, rosters, and attendance records in ACCO Academy (LMS).
  • Track completions and learner feedback, supporting reporting and follow-up communications.
  • Support new course launches by coordinating communication, logistics, and support materials.
  • Maintain inventory of training supplies, equipment, and printed materials.
  • Maintain accurate documentation of training activity across all departments.

• Communication & Stakeholder Support
  • Serve as the point of contact for learners and managers regarding session logistics and registration.
  • Communicate pre- and post-training details, reminders, surveys, and follow-ups.
  • Support communication campaigns (emails, announcements, LMS messages) for new training initiatives.
  • Partner with vendors, facilitators, and business units to ensure a consistent and high-quality learner experience.

• Continuous Improvement
  • Recommend process improvements to increase efficiency and learner satisfaction.
  • Support pilot sessions, feedback collection, and continuous improvement of training delivery processes.

Position Requirements (Work Experience, Skills, Licenses, etc.):

• Associate's degree required; Bachelor's degree in Education, Business, HR, or a related field preferred.
• 2-4 years of experience in training coordination, event planning, HR support, or administrative/project coordination.
• Strong organizational and time-management skills.
• Proficiency in Zoom, Microsoft Teams, and Microsoft Office 365 (Outlook, Excel, Word, PowerPoint).
• Proficiency with Smartsheet for tracking, scheduling, and reporting.
• Ability to create visual training materials or simple design assets in Canva.
• Ability to manage multiple priorities and deadlines with accuracy and attention to detail.
• Strong written and verbal communication skills.
• Comfort with technology, audio/visual setup, and virtual meeting platforms.
• Ability to troubleshoot basic tech issues during live sessions.

Desired:

• Experience supporting or facilitating virtual learning sessions preferred.
• Experience working with Learning Management Systems (Cornerstone/Saba preferred).
• Experience coordinating with external vendors or training partners is a plus.

ACCO Competencies:

• Proactivity/Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one's level/position and with minimal supervision.

• Perseverance: Shows wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.

• Motivation/Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals, takes responsibility, and shows personal humility.

• Technical Curiosity/Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feedback; demonstrating an openness to learning and change.

• Insight: The ability to gather and make sense of information that suggests new possibilities.

• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.

• People Skills: Is approachable and gains the mutual trust and respect of others. Understands people's strengths & weaknesses and actively seeks to understand other perspectives.

• Communication: Fosters open, honest, candid and respectful communication. Effectively assesses, defines and communicates issues in a timely manner, both written and verbal.

• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.

• Big Picture: Understands and contributes to the organizations' short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.

• Problem-Solver: Ability to identify, analyze, and solve problems in support of personnel, group, department, or organizational objectives.

• Execution: Effectively takes a vision and translates into action by including the right people. Identify and remove barriers, when possible, to achieve results. Demonstrates appropriate compromise, effective time management, prioritization practices and holds team members (including themselves) accountable for their performance/conduct.

• Professionalism: Respectfully observes and challenges the status quo with intent for improvement. Can take direction, accept feedback, and take full responsibility for their actions. Lead by example through positive influence and ethical leadership with consideration of the entire organization.

Job Responsibility Level:

No direct reports

Travel Requirements:

Travel required 5-10% of the time to other office locations.

Hours:

This is a non-exempt position from Monday through Friday. Work hours begin and end between 8:00 am and 5:00

pm with a one-hour break for lunch and two rest breaks. Eight hours per day is required and other occasional

overtime may be necessary for business needs

Physical Demands:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Must frequently lift and/or move up to x pounds and occasionally lift and/or move up to x pounds.

• Specific vision abilities required by this job include close vision and ability to adjust focus.

• Prolonged sitting.

• Frequently required to reach with hands and arms.

• Occasionally required to stand; walk and stoop, kneel, crouch.

Competitive Wages:

$29.57 to $37.86 per hour. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.

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