Experience Services Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Join our team as an Experience Services Ambassador and play a pivotal role in delivering exceptional client experiences that contribute to JLL's commitment to workplace excellence. This position combines hospitality expertise with operational excellence to support our workplace experience initiatives, managing high-profile meetings, overseeing employee amenity services, and ensuring seamless daily operations. You'll enhance the overall workplace experience for employees, clients, and guests through proactive communication and high-touch hospitality focused service, serving as a key ambassador for JLL's brand and values while supporting Return to Office initiatives and creating memorable experiences that drive client satisfaction and employee engagement.

What your day-to-day will look like:

* Serve as primary point of contact for conference center clients, managing scheduling software, coordinating room setup/breakdown, and providing AV assistance

* Execute high-profile meetings and events including senior executive sessions, consulting with clients on space requirements, AV needs, catering, and support services

* Provide warm, professional welcome to all guests, operating main switchboard, answering calls, and maintaining accurate visitor records

* Oversee employee amenity kitchens ensuring daily operations meet high standards, stocking pantry supplies, and ordering kitchen supplies within budget

* Coordinate and set up catering and beverage services for meetings and events while processing catering orders and managing vendor relationships

* Maintain meeting spaces in pristine condition, collect stakeholder feedback for continuous improvement, and handle administrative support including cost quotes and presentations

* Collaborate with vendors, facilities staff, and service providers to ensure seamless execution with minimal disruption while supporting other departments

Required Qualifications:

* High school diploma or equivalent

* ServeSafe Food Handler Certification (must obtain within 60 days if not already certified)

* 1-3 years of experience in food service industry, hospitality, events, property management, or related field

* Excellent verbal and written communication skills with ability to communicate professionally with all levels of staff and clients

* Exceptional customer service skills with a passion for hospitality and creating memorable guest experiences

* Strong organizational and time management abilities with proven track record of initiative, integrity, and good judgment

* Ability to lift up to 25 pounds and stand for extended periods with general mobility throughout office facilities

Preferred Qualifications:

* Bachelor's degree or equivalent experience in hospitality, business administration, or related field

* Intermediate Microsoft Office Suite proficiency (Excel, Word, PowerPoint, Outlook)

* Previous conference center or corporate events experience with understanding of meeting logistics and coordination

* Experience with senior executive meeting coordination and high-stakes event management

* Knowledge of food service operations and inventory management practices

* Experience working in fast-paced, multi-tasking environments with competing priorities

* Familiarity with workplace experience initiatives and Return to Office support programs

Location: On-site
Work Shift: Standard business hours

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.