CMDB Product Owner (ServiceNow)

Job Description:

We are seeking an experienced CMDB Product Owner (ServiceNow) to lead the strategy, governance, and health of our Configuration Management Database (CMDB). The ideal candidate will have a minimum of 5 years of relevant experience and will be responsible for ensuring the accuracy, completeness, and reliability of the CMDB. This role requires a strategic thinker with strong leadership skills and a deep understanding of ServiceNow and IT Service Management (ITSM) best practices.

Key Responsibilities:

• Develop and implement CMDB strategy, ensuring alignment with organizational goals and ITSM processes.
• Establish and enforce CMDB governance policies and procedures.
• Monitor and maintain the health of the CMDB, ensuring data accuracy, completeness, and reliability.
• Collaborate with IT and business stakeholders to define and document CMDB requirements.
• Lead CMDB audits and reconciliation activities to identify and resolve discrepancies.
• Provide guidance and training to CMDB users and stakeholders.
• Stay current with industry trends and best practices related to CMDB and ITSM.
• Manage CMDB-related projects and initiatives, ensuring timely delivery and quality outcomes.
• Develop and maintain CMDB dashboards and reports to provide visibility into CMDB health and performance.

Qualifications:

• Minimum of 5 years' experience in managing a CMDB / CMS, alongside proven experience defining strategy and success metrics.
• Strong knowledge of ServiceNow platform and CMDB module.
• Proven experience in developing and implementing CMDB strategies and governance frameworks.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership and project management abilities.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively in a global team environment.
• NICE TO HAVE: Relevant certifications (e.g., ServiceNow Certified Implementation Specialist, ITIL).
• NICE TO HAVE; Experience / certification with ServiceNow Discovery and Service Mapping would be a plus