Analyst Aircraft Tooling

Position Summary:

The Analyst is responsible for analyzing tooling data from multiple sources to deliver actionable insights that strengthen tool control and operational readiness. Interprets data to support decision-making, improve tooling processes, enhance forecasting accuracy, and ensure tools remain available, compliant, and properly allocated across the network. Monitors performance metrics, identifies trends, supports policy alignment, and drives continuous improvement across the tooling operation.

Essential Responsibilities:

• Lead support for the Tooling Standardization Program by performing gap analyses, validating TRAX data, and developing standardized processes and KPIs.
• Build dashboards and reporting tools with IT, Data Science, and BI to improve visibility into calibration status, tool availability, and allocation.
• Analyze inventory data to set and refine min/max stock levels based on station size, workload, and maintenance needs.
• Reclassify and standardize tool categories; updated TRAX/tooling databases to improve accuracy for audits and forecasting.
• Monitor station tooling levels and usage trends to align allocations with operational demand.
• Produce key tooling metrics including availability, RO performance, calibration compliance, quarantine aging, and readiness.
• Forecast calibration cycles, load tests, and preventive maintenance; created dashboards for vendor performance and cost trends.
• Analyze historical usage to forecast tool demand and support business cases for new tooling.
• Track quarantine items, vendor turnaround, and SLA compliance; identified patterns and recommended corrective actions.
• Recommend process improvements using data trends and station behavior insights.
• Other duties as assigned.

Minimum Experience and Qualifications:

• High School Diploma or General Education Development (GED)
• One (1) year of Airline and/or related work experience
• Ability to work on multiple projects simultaneously
• Able to work flexible hours
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Available for occasional overnight travel (up to 15%)
• Valid Passport or equivalent travel documents with the ability to travel in and out of the United States
• Pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

• Excellent organizational and analytical skills
• Working knowledge of areas within Technical Operations
• Certified Business Analysis Professional (CBAP)
• Expert knowledge of JetBlue procedures, standard operating procedures, and Federal Aviation Regulation adherence

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Well-groomed and able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun, and Passion
• Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards
• Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary, including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.), and Company policies, procedures, and risk controls
• Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Irregular working hours
• Comfortable with changing priorities and short to no notice
• Office, Airport and Hangar Environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)