Director, Technology Solutions Training

The Dir Technology Solutions Training is accountable for disseminating training policies and procedures throughout the organization, as well as coordinating and managing all training activities and personnel. This role encompasses the comprehensive implementation of clinical and business end-user training programs, along with the ongoing maintenance and enhancement of these programs post implementation. Responsibilities include identifying necessary training resources, directing team staffing, and securing appropriate facilities and equipment for classroom instruction. Additionally, the Director determines curriculum delivery methods, supervises the development and upkeep of an authentic training environment, creates a course catalogue and training schedule, and ensures that all users are properly trained prior to accessing the production environment.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Creates and executes an overall vision for the training program, including requesting support from leadership

• Secures resources such as training rooms and other equipment needed to perform workflow simulation

• Develops a training environment strategy, which includes coordinating the training environments, refreshing schedules, and developing playground and practice environments

• Recruits, staffs, hires and manages IT training staff including principal trainers for clinical, revenue, access, and analytics end users, along with credentialed trainers, specialty champions, nurse champions, nurse trainers, and other supplemental training staff.

• Manages the specialty physician training program and the nurse training program.

• Determines the types of curriculum delivery methods (such as instructor led classes, e-learning, and blended learning) that will be used during super user and end user training.

• Sets training requirements for end user system access and obtains buy-in on this decision from project and operational leadership

• Maintains the LMS and designing the course offerings and course catalog in the LMS.

• Develops post-implementation training for impacted user groups, as well as new hires.

• Produces refresher training, new training for optimizations, and system upgrade training.

• Generates strong super user engagement during and after go-live.

• Transitions from implementation to maintaining training, including super user program after go-live.

General Responsibilities

• Performs other duties as assigned.

Minimum Qualifications

Education Requirements

• Bachelor's degree required.

Experience Requirements

• 8+ years of relevant experience.

• 5 to 7 years of progressive leadership experience.

License/Certification/Registration Requirements

• EHR certification in related modules preferred.

Knowledge/Skills/Abilities Requirements

• Capacity to manage multiple competing objectives and to clearly communicate results

• Ability to lead others and to communicate the importance of training to all stakeholders

• Experience with project management, adult education, and curriculum delivery

• Strong organizational and coordination skills, ability to sequence activities logically

• Ability to develop and adhere to time schedules in order to meet project deadlines

• Interpersonal skills to function well in administrative, management, and patient care environments

• Ability to work effectively with staff that have a wide range of seniority

• Excellent analytical, organization, and oral communication skills.

• Ability to work independently and within teams.

• Ability to solve complex problems and understand customer needs.

• Strong understanding of healthcare business process and technology.

• Basic understanding of clinical workflows and terminology.

• Working knowledge of IT solutions and interfacing a plus.

• Must be able to travel in state and out of state on occasion.