Lead CSC Manager

Are you ready to apply cutting-edge technologies to solve real world problems? Do you thrive in an environment where people leverage technology and processes to build innovative and sustainable solutions? You might just be a perfect fit for the CDO team. Since 1995, CDO Technologies has delivered the best solutions for unique business problems in the commercial and federal sectors ranging from Asset Management to IT Services. CDO employees demonstrate integrity, embrace teamwork, and embody a Can Do attitude in the delivery of superior customer service.

Position Summary:
The Lead CSC Manager is responsible for daily management and oversight of all contractor staff assigned to the Client Support Center (CSC). This individual ensures optimal help desk performance and user satisfaction in accordance with the PWS and ITIL best practices.

Primary Duties:

• Oversee all ticket/task assignments, coordinating with the Government CSC lead for proper prioritization and resource allocation.
• Manage CSC capacity, ensuring adequate manning and coverage for all required operational hours as described in the PWS.
• Implement ITIL best practices for Incident, Problem, Change, and Configuration Management.
• Measure and report CSC performance weekly, and implement process improvements based on findings and leadership input.
• Coordinate technical support and user training for a wide variety of applications and operating systems; ensure compliance with security directives.
• Address scheduling conflicts, escalating to Government CSC Lead and/or Task Order Team Lead as needed

Qualifications and Certifications:

• Proficiency in Windows operating systems and Microsoft Office products.
• Working knowledge of Microsoft Active Directory and current system administration practices.
• DoD 8140 IAT Level II baseline certification (Security+ CE preferred).
• Must have an active TS/SCI security clearance.
• CI Polygraph required if accessing NSA systems as administrator.

What can a CDO employee expect?

At CDO Technologies, we believe in taking care of our employees with a comprehensive benefits package. Our health and welfare benefits include two medical plan options along with a LiveHealth program to see a doctor online anytime day or night. CDO offers dental, vision, and a Flexible Spending Account for medical or childcare. Employees may also enroll in a 401(k) plan with their first paycheck. Full-time employees also receive company paid short- and long-term disability and life insurance. We also provide tuition reimbursement, professional development, and certification reimbursements. Finally, CDO also offers employees a generous leave program including paid holidays, vacation, and sick leave.

CDO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status.