Senior Manager, Systems Engineering

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

*This is a customer-facing role and will require you to be on-site in Herndon, Virginia. This is NOT a remote position.*

Salesforce is seeking an Engineering Leader to join the Build and Automation organization! Working closely with counterparts in the Infrastructure and R&D organizations, this organization provides a team of engineers responsible for building industry leading software - like CRM, Data Cloud, and Agentforce - for our sponsoring customer. As the leader of the Build and Automation organization, your team leads efforts to expand the offerings available to our customers by building features and services into our existing platform. In addition, your team is responsible for both "away team" functions, where your team works with commercial partners to improve their existing offerings to work in restricted environments, and craft custom solutions to work - solving unique problems in scalable and repeatable ways. Your team acts as technical mentors to less experienced engineers on the broader team, helping to grow and develop engineers across the entire program.

PLEASE NOTE: Qualification for this job is contingent upon acceptable results from a background investigation as well as your having and maintaining the specific level of U.S. government background investigation and clearance required for this role.

*Senior Manager, Systems Engineering*

Coordinate build activities in restricted regions, serving as the liaison between build engineers and the commercial service teams that own and operate services.

Operate effectively in a fast-paced environment to resolve complex issues quickly and prioritize competing demands.

Ensure all work executed by the Build and Automation team aligns strictly with the company's internal compliance policies and directives.

Collaborate with other technical staff to discuss and resolve technical issues and customer concerns as needed.

Drive Problem Management by populating and participating in Root Cause Analyses (RCAs) and transitioning them to the Global Solutions team.

Identify new work opportunities and prepare or assist with technical proposals.

Automate the detection and resolution of recurring build issues within the restricted environment.

Minimum Requirements:

• Active TS/SCI clearance with polygraph required

• A related 4-year technical degree or equivalent work experience required

• 4+ year proven experience managing a team of developers or engineers operating in a restricted environment.

• Systems engineering experience in enterprise scale internet service engineering or support role

• Mentoring/training systems engineers and systems development engineers

• Proven experience in culture setting for larger organizations - being able to influence change across multiple teams and disciplines - including those teams without experience working in restricted environments

• Program and product management skills - track record of delivering technical programs, projects, and products in a highly technical multi-team environment

• Systems engineering fundamentals (networking, storage, operating systems)

• Leading development life cycle processes and best practices, esp. in the areas of deployment automation

Preferred Qualifications:

• BS or higher degree preferred in Computer Science plus relevant job-related experience

• Expertise in Kubernetes based deployments and Kubernetes based development.

• Hands on experience configuring and running AWS (Amazon Web Services), using the CLI/SDKs

• Experience in Docker orchestration and management.

• Ability to analyze and leverage data and metrics driven focus, both qualitative and quantitative.

• Experience working within both the Intelligence Community (IC) and Department of Defense (DOD) environments

• Experience with distributed systems at scale

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.