Associate Registrar

Job Posting Title:

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Hiring Department:

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Position Open To:

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Weekly Scheduled Hours:

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FLSA Status:

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Earliest Start Date:

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Position Duration:

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Job Details:

The mission of the Office of the Registrar at the University of Texas at Austin is to support the academic mission of the University by empowering every student to succeed and equipping faculty and staff with tools to excel. We achieve this by safeguarding and maintaining academic records, collaborating to provide services that benefit our students and the campus community; delivering excellent service, and leading campus efforts to support, contribute to, and enhance the academic and student experience.

The Office of the Registrar Vision:

The Office of the Registrar will be a trusted leader in the student and academic community by delivering responsive, excellent service, and proactive, innovative solutions. We are committed to fostering a supportive environment that promotes professional growth and development for our team, while providing tools that enhance teaching, learning, service, and research for the University.

The Office of the Registrar emphasizes:

• Service Excellence: We commit to providing attentive and responsive exceptional service.
• Accuracy: We ensure precise, reliable, and protected academic records.
• Integrity: Our actions are honest, ethical, and responsible.
• Student Success: We support the academic mission and prioritize the needs and successes of students.
• Continuous Improvement: We continuously assess and enhance our services, seeking new and better ways to serve our students andthe university community.
• Collaboration: We communicate effectively, share our expertise to achieve common goals, and serve as problem solvers for our campus partners.
• Teamwork: We foster a caring and motivated staff, cultivate a collaborative work environment, and promote leadership at all levels of the organization.

Leadership and Compliance

• Serve as a member of the Registrar's Office leadership team, contributing to strategic planning, policy development, and service delivery improvements.
• Supervise and lead a team of managers and administrative staff across functional areas within the Office of the Registrar, fostering professional growth through coaching, mentoring, and staff development initiative. Collaborate with Assistant Registrars and Office of the Registrar leadership team to manage caseload distribution and work assignments.
• Oversee compliance with federal, state, and institutional policies.
• Develop and implement tools to identify compliance risks, develop mitigation strategies, and plans for peak periods.
• Liaise with auditors, accrediting agencies, and regulatory bodies, including, but not limited to agencies such as the Texas Higher Education Coordinating Board, Texas Veterans Commission (TVC), and the Department of Veterans Affairs, Department of Education.
• Lead process improvement initiatives and collaborate with Information Technology and campus stakeholders to enhance data integrity and operational efficiency.
• Lead efforts with campus partners to ensure resolution of student issues and implementation of process changes to increase effectiveness and student success.
• Oversee multiple critical functional areas within the Office of the Registrar, depending on office needs.
• Regularly monitor federal, state, and institutional legislation to ensure compliance and proactively work with leadership to adjust office policies and procedures.
• Analyze data and prepare reports to support institutional decision-making and accreditation efforts.

Institutional Collaboration

• Ensure oversight and management of Office of the Registrar student-facing services. Collaborate with campus partners and colleges/schools to ensure seamless integration of student support and academic progression.
• Lead and collaborate with colleges/schools and campus partners to create and implement programs that support students. Develop academic advising partnerships to support students' educational progression.
• Represent the university on committees and task forces as requested.
• Partner with campus offices to plan and create events, workshops, programming, and orientation events tailored to students that reinforce enrollment, retention, and graduation.
• Advise and support students on complex policies, eligibility requirements, and institutional or state regulations related to academic records and enrollment services.
• Develop, implement, and coordinate programs and services that enhance the student experience and support key operational areas within the Registrar's Office.
• Serve as an advocate for students and campus partners by providing guidance, resolving escalated issues, and ensuring consistent application of policies across the institution.
• Act as a primary point of contact for inquiries within the assigned areas of responsibility, offering proactive support and referrals to appropriate campus resources.
• Serve as a knowledgeable resource and advocate for students, faculty, and staff regarding academic policies and procedures within the assigned Office of the Registrar functional area.

Process Improvement

• Collaborate with Registrar leadership, IT partners, and campus stakeholders to streamline processes and implement new technologies. Lead the development and implementation of new technology, operating procedures and policies pertaining to the office's technologies with an emphasis on maintaining and ensuring operation continuity and security.
• Lead or participate in projects to enhance service delivery, data integrity, and operational efficiency.
• Document business processes and contribute to business continuity planning.
• Support the development and implementation of academic policies and procedures.
• Work with Registrar leadership to conduct needs assessments related to academic policies, processes, and student services to identify emerging issues and work with University leadership and campus partners to implement appropriate solutions.
• Ensure that students and campus partners are informed about relevant University resources, policies, and the impact of new or existing institutional, state, or federal regulations.
• Represent the Office of the Registrar at campus programming events and delivering presentations as needed.

• Bachelor's degree and 5+ years of progressively responsible experience in a Registrar's Office or related academic services unit.
• Supervisory experience, including hiring, training, and evaluating staff.
• Proven ability to lead highstakes, fastmoving, and highvisibility functions that require strong attention to detail and sound judgment.
• Demonstrated ability to manage multiple priorities in a complex environment.
• Significant experience interpreting federal and state regulations and implementing successful programs and processes to ensure compliance.
• Experience identifying compliance risks and implementing policies or processes to mitigate associated risks.
• Demonstrated commitment to providing high-quality customer service and ability to inspire trust of others.
• Demonstrated ability to communicate effectively; establish, motivate, and lead effective teams; manage conflict and change.
• Proven expertise in the ability to think critically and creatively, act with strategic agility, deal with ambiguity, evaluate and resolve problems, and formulate strategies to deliver results on long- and short-term goals.
• Ability to recognize challenges, problem solve, and introduce innovative solutions.
• Proven ability to implement policies and manage operations in a large, complex environment.
• Excellent oral and written communication skills to interact with faculty, students, administrators, and external stakeholders.
• Demonstrated success in hiring, developing, supervising, and evaluating staff.

• Master's degree in higher education, public administration, or a related field
• Experience as an Associate or Assistant Registrar in a large, public university
• Experience working with accrediting agencies, auditors, or government entities.
• Project management experience and a commitment to continuous improvement.
• Experience leading and developing managerial staff.
• Proven ability to deliver high-quality service and build trust with various stakeholders.
• Advanced skills in planning, organizing, and managing competing priorities.
• This position is designated as one of Special Trust and requires adherence to university data security and confidentiality standards.

$100,000 + depending on qualifications

• May work around standard office conditions
• Repetitive use of a keyboard at a workstation
• Additional hours during peak periods as needed

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.