Job Title: Desktop/Tech Support
Duration: 02/09/2026 to 08/08/2026
Location: Oak Lawn IL USA 60453
Pay Rate: $36.00 - $37.88 hourly on W2
JOB SUMMARY
Description
Technician Field Support (Level 7)
Description:
Position requested for the southern Chicago area
Key cities: Hinsdale, Chicago, La Grange, Oak Lawn, Oak Park, Orland Park, Bradley, Schererville IN, New Buffalo MI
Shift times: 8:30am - 5pm CT
Hybrid position, in office as needed
Required Skills and Experience
- Relevant Bachelor's degree or equivalent combination of education and experience
- At least 3+ years of experience, preferred 5+ years
- Exemplary customer service skills (verbal and written)
- Proficient Windows and Mac troubleshooting and support
- Mobile device computing skills
- Basic network troubleshooting and support
- MS 365 knowledge
- ServiceNow and Ivanti experience a plus
- Basic hardware troubleshooting
- Ability to perform Root Cause Analysis
- High level of emotional intelligence
- Professional presence - while remaining personable
- Experience working with processes and procedures in a large organization preferable
- Ability to manage multiple competing priorities and prioritize effectively
- Good time and task management skills
- Flexible and organized
- Growth mindset
- Able to lift 50 lbs. unaided
- Reliable car
Our primary focus is providing daily support for staff and sales associates' end-user technologies in a local network environment. We are tasked with working cross-functionally with other teams in the broader ITIL organization to ensure our customers receive the support they need. This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, Telecom and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project.
Provides user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing and hardware asset management system. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Dexian DISYS
Jan 30, 2026